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Help in a crisis

Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.


Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.


Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046


Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

NHS Choices

If you don’t have a GP, use the NHS Choices service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

Eating Disorders Team – Gloucestershire

Contacting the Eating Disorders Service

The Eating Disorders Service
Brownhill Centre
St Pauls Medical Complex
Swindon Road
GL51 9EZ

Telephone: 01242 634242

Community team

Our Community Team are the first point of contact for anyone coming into the service.  The team complete initial assessments and offer advice and guidance to GPs, practice nurses and carers.

Once an initial assessment has been completed the team work with the individual to decide the best course of action.

The team also work very closely with GPs to ensure physical health is monitored, for example asking for GPs to undertake blood tests.

Child and adolescent home treatment

Most young people who come into the Eating Disorders Service are treated on an out-patient basis. This would happen in the clinic, with a therapy called  “Family Based Treatment”. This is an evidence-based treatment, provided by a senior clinician in weekly sessions for the young person and their parents/family.

If a child and/or their parents are struggling with progressing with this treatment for any reason, they may be referred to the Child and Adolescent Home Treatment Team (ChAHTT).

We offer this bolt-on support, as a complementary addition to the family based treatment; when clinic sessions have not been enough to establish adequate eating, and progress towards weight restoration and health is therefore hindered. In such circumstances the young person is often at risk of requiring hospital admission.

We therefore aim to prevent this by providing intensive therapeutic support, before, during and after specifically timetabled meals, to the young person and their family in their home. We offer 6 weeks of support, starting off more intensively, and then reducing our contacts week by week according to the family’s needs.

We know that often the young person does not see that there is a problem; and we know that eating more will cause distress in the short term. However, we will work towards helping parents to understand this distress, and be supportive to their child, whilst still being very firm with the eating disorder.

Our aim is to help families eat together again, with less distress and conflict; and with the young person making some initial steps towards weight restoration, and getting their life back on track.

We aim to empower parents to manage their child’s illness, well enough, to stay out of hospital.

Family Based treatment will still be in place throughout, and will continue after ChAHTT intervention finishes.

In addition, if a young person is already in hospital, ChAHTT can offer similar packages of care to enable earlier discharge.

Adult day programme

The Day Treatment Programme is designed to support individuals to normalise their eating behaviours, to restore weight where applicable and to provide them with a firm foundation to build upon during individual work with the Eating Disorders Community Team.

It does so by offering a combination of group therapy and supported mealtimes, allowing individuals to work towards their recovery and treatment goals. More information about the programme can be found in the day treatment booklet, the groups guide and weekly timetable.

Support groups

Beat – Eating Disorder Support Group (Cirencester)

The group meets every month on the first Wednesday of the the month. It is open to sufferers, relatives and friends.

Group Facilitator: Pat Ayres    Telephone: 01285 770385

Referral information


You can refer yourself to us by filling in our self-referral form, which can be downloaded here, or you can ask your GP to refer you/your child.

Healthcare professionals

GPs and professionals can use our referral form, which can be downloaded here. 

Locations for this service