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Help in a crisis

Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care, please contact your GP or go to your nearest A&E.

Please visit our get in touch section if your enquiry is not urgent. We recommend that you speak to your GP in the first instance.

 

Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

Please note: from 3 April 2017 telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Between 7am and 10pm. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

 

If you are in Herefordshire, please call: 01432 364046

 

Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP. Your GP is your family doctor – the doctor you would normally see if you are ill or concerned about any aspect of your health. They will be able to refer you to the most appropriate mental health service in your area.

NHS Choices

If you don’t have a GP, use the NHS Choices service search to locate the nearest one to you.

Are you feeling vulnerable or need to talk to somebody now?

If so there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Health Facilitation Team

The Health Facilitation Team offers support to people with learning disabilities, their carers, support staff and other health professionals.  We provide accessible health information and advice on accessing health services and staying healthy.  We want people with learning disabilities to get the same help and support as everyone else.

What we do

We work with everyday health services to reduce the health inequalities experienced by people with learning disabilities in the county. It is important that good healthcare is given by health professionals like GPs, dentists and hospitals, as well as specialist learning disability services. We help them to understand the needs of people with learning disabilities. We also help people with learning disabilities to take charge of their health and lead healthier, happier lives.

Our Health Facilitation Team help ensure people with learning disabilities have access to primary and secondary health services in order to maintain their health and reduce identified health inequalities.

This includes:

  1. Enabling access to all health services
  2. Working in partnership with Learning Disability community services, partner organizations and family carers to provide a source of accessible information, advice and training around Reasonable Adjustments and Health Inequalities Awareness
  3. Identifying and recording health actions for the Health Action Plans
  4. Identifying and meeting health education needs
  5. Monitoring health outcomes through an effective review system
  6. Supporting complaints or concerns
  7. Reporting service deficits which limit health improvement

The key function of Health Facilitators in learning disabilities is as educators. It is vital that advice and education is available, particularly for those staff within mainstream services who may have spent little or no time with a person who has a learning disability.

The responsibility for maintaining the health of the person with a learning disability ultimately lies with the person responsible for their care. The Health Facilitator can provide paid and unpaid carers with education to increase their knowledge of health prevention and promotion and how to access appropriate health care.

The Health Facilitator acts as a bridge between specialist and generic services, and is in a good position to ensure that Health Action Planning and health is given high priority within the Person Cantered Plan.

Health Facilitators also assist in developing mechanisms to identify practice populations. They work closely with Primary Health Care Teams to develop practice registers of people with learning disabilities and will also feed into the county-wide Learning Disabilities Register when it is established

Ambrose House
Units 4&5 Meteor Court
Barnett Way
Barnwood
Gloucester
GL4 3GG

Freephone: 0800 019 3346
Telephone: 01452 321015
Text: 07766 733421

Locations for this service

Accessibility