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Help in a crisis


Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.


Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.


Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046
You can also contact us on behalf of a service user (this could mean you are a friend, a carer or someone from an outside agency).

Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

NHS Choices

If you don’t have a GP, use the NHS Choices service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

The Maxwell Suite

The Maxwell Suite provides a place of safety for people detained by police under Section 136 of the Mental Health Act because they appear to be suffering from a mental disorder and need immediate care.

Before the Suite opened, the only designated places of safety in the county were police cells, which are far from suitable because the people being assessed have not committed a criminal offence.

Assistant Chief Constable Ivor Twydell, of Gloucestershire Constabulary, said: “While we have always done our best to ensure individuals we detain under Section 136 are treated with dignity and respect, we have known for a long time that police cells are no place for people who need more complex care and access to specialist mental health services.

“The Maxwell Suite will ensure such people are kept in safety while given access to the help they require, leaving our cells to be used to detain those suspects being dealt with through the criminal process.”

Individuals at the Suite receive a mental health assessment and are then either discharged, referred to community mental health services or admitted to a suitable facility within 72 hours.

What is a Section 136?

Provisions exist in the Mental Health Act for the police to detain people who appear to be suffering from a mental disorder and who are in immediate need of care or control in a public place. Under the Act, these people can be removed to a place of safety under Section 136 of the Mental Health Act to allow assessment by a registered medical practitioner and an approved mental health professional.

Locations for this service