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Help in a crisis


Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.


Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.


Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046
You can also contact us on behalf of a service user (this could mean you are a friend, a carer or someone from an outside agency).

Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

NHS Choices

If you don’t have a GP, use the NHS Choices service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

Memory Services Herefordshire

Our Memory Assessment Service provides specialist assessment, diagnosis and treatment services.

Your first appointment

What will happen at my first appointment?

We will talk about the problems you are having with your memory, you may find it useful to write your thoughts down beforehand. You are welcome to bring a friend or relative.

The first appointment usually lasts between one and two hours. You will also be asked to do a memory test.

It is important for you to bring:

  • Your reading glasses
  • Your hearing aids if these are used
  • A list of the medicines you take
  • A list of past and current illnesses and medication
What will happen after my first appointment?

It may be necessary to have a head scan and/or appointments to see other members of the team such as a:

  • psychologist
  • occupational therapist
  • speech and language therapist

When all the assessments have been completed, we will meet with you again to discuss the results. Where appropriate, we will offer a diagnosis.

We can also advise on possible treatments available and answer any questions you may have.

What happens after a diagnosis of dementia?

You will be sent a letter outlining your diagnosis, a care plan and details of any follow up and relevant contact information.

We will also let you know about services that can provide ongoing support for you, including the Community Dementia Nursing Service and Dementia Adviser Service, provided jointly by us and the Alzheimer’s Society.

Community Dementia Service

Information about this service is coming soon.

If you require information about this service, please call 01432 842200.

How to access the service

To access our service you need to make an appointment to see your GP. Your GP can refer you to us or the most appropriate service for your needs.

If you feel unable to talk to your GP about your own or a family member’s memory problems, please contact us on 01432 842 200 or email 2gnft.memory-service-herefordshire@nhs.net 

We can provide advice on next steps which may include arranging an appointment with our memory assessment team.

Locations for this service