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Help in a crisis

Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.

or

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.

 

Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046

 

Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

NHS Choices

If you don’t have a GP, use the NHS Choices service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

Managing Memory ²gether

Gloucestershire

Managing Memory ²gether provides a memory assessment, community dementia nurse and information and education service for Gloucestershire for people worried about memory, people with dementia and carers of people with dementia.

The service offers a single point of contact on 0800 694 8800 or email us.

Memory assessment service

Gloucestershire’s Memory Assessment Service provides specialist assessment, diagnosis and treatment services to people who are worried about memory as well as providing support to their carers. The memory assessment service aims to:

  • Give an in-depth assessment of a person’s memory function
  • Make a diagnosis and exclude and treat any reversible causes
  • Provide support to people with dementia, relatives and carers and where necessary to put them in touch with the appropriate services within the community
  • Offer the best use of new drug treatment and other interventions

How can people request a Memory Assessment?

People can refer themselves directly to the Memory Assessment Service; however if you are worried about your memory it is important that you visit your GP in the first instance to rule out other possible causes for memory loss.

In most cases the GP will conduct a physical health check and request that blood tests are done. If the GP feels it is appropriate he/she will refer to the memory assessment service. Where people feel unable to talk to their GP about their memory problems or that of a family member they can contact us directly.

What happens at the Memory Assessment Service?

At the first appointment, people are assessed by a member of the team usually a nurse specially trained in memory assessment. People are given the choice of being seen at home or in a clinic.

The first appointment involves obtaining information about the person’s personal and medical history. The person will be asked to describe the difficulties or problems they are having and how these problems affect them.

The first appointment usually lasts between one and two hours. In some cases it may be necessary for the person to see other specialists within the memory assessment team such as psychologists, occupational therapists, speech and language therapists and physiotherapists. The person may also be sent for a brain scan. Once all the assessments are completed a diagnosis will be provided.

What happens after a diagnosis?

All patients from the memory assessment service are followed up according to their needs. Those with a diagnosis of dementia will have an initial four week follow up appointment to discuss any concerns, talk about future support plans.

At this stage people may be offered further follow up appointments or they may be discharged back to the care of their GP.

As part of the service we also refer people with dementia and their family members/carers to our information and education service.

Community dementia nurses

Community Dementia Nurses provide support to GP practices in the diagnosis, management and treatment of dementia. The service also provides short term support to people with dementia and their carers to address issues and immediate care needs arising from their diagnosis.

This service can be accessed through the patient’s or carer’s GP or by contacting Managing Memory ²gether on 0800 694 8800 or email 2gnft.ManagingMemory2g@nhs.net.

Community Dementia Nurses work closely with the Dementia Adviser Service that is delivered through the Alzheimer’s Society. Dementia Advisers help anyone diagnosed with dementia and their families to get the information they need about the illness and where to find the most appropriate services in their local area.

Information and Education Service

The Information and Education Service can offer information and advice to people worried about memory, people with dementia and carers of people with dementia. The service also provides a countywide programme of information sessions to support people with dementia and carers to understand their diagnosis and live as well as possible with dementia.

This service has also developed an essential information sheet for people with dementia and their carers. Please click here to view information sheet.

Group sessions for carers

Sessions are held at a number of venues across the county throughout the year. The sessions offer a friendly environment where people with dementia and their carers can share experiences and learn more about dementia. Practical ideas are also explored to deal with the changes and challenges that a diagnosis brings

Sessions include:

 Living Well with Dementia Part One and Two for people at early stage dementia and family members/friends that support them

 Understanding Dementia, Brain and Behaviour and Positive Communication for family members/friends of people with dementia

Each session lasts two hours with a break for refreshments.

All our sessions are FREE and we can help where needed with replacement care and travel costs.

The sessions are delivered by Memory Assessment and Community Dementia Nurses, Consultant Psychiatrists, Psychologists, Occupational Therapists, Speech and Language Therapists

A trained support worker is also available at each session

For help and advice and to register for information sessions contact us now: 0800 694 8800.

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