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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire, please call: 01432 364046

The number is available 24 hours a day, 7 days a week.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

Managing Memory ²gether


Managing Memory ²gether provides a memory assessment, community dementia nurse and information and education service for Gloucestershire for people worried about memory, people with dementia and carers of people with dementia.

The service offers a single point of contact on 0800 694 8800 or email us.

Memory assessment service

Gloucestershire’s Memory Assessment Service provides specialist assessment, diagnosis and treatment services to people who are worried about memory as well as providing support to their carers. The memory assessment service aims to:

  • Give an in-depth assessment of a person’s memory function
  • Make a diagnosis and exclude and treat any reversible causes
  • Provide support to people with dementia, relatives and carers and where necessary to put them in touch with the appropriate services within the community
  • Offer the best use of new drug treatment and other interventions

How can people request a Memory Assessment?

People can refer themselves directly to the Memory Assessment Service; however if you are worried about your memory it is important that you visit your GP in the first instance to rule out other possible causes for memory loss.

In most cases the GP will conduct a physical health check and request that blood tests are done. If the GP feels it is appropriate he/she will refer to the memory assessment service. Where people feel unable to talk to their GP about their memory problems or that of a family member they can contact us directly.

What happens at the Memory Assessment Service?

At the first appointment, people are assessed by a member of the team usually a nurse specially trained in memory assessment. People are given the choice of being seen at home or in a clinic.

The first appointment involves obtaining information about the person’s personal and medical history. The person will be asked to describe the difficulties or problems they are having and how these problems affect them.

The first appointment usually lasts between one and two hours. In some cases it may be necessary for the person to see other specialists within the memory assessment team such as psychologists, occupational therapists, speech and language therapists and physiotherapists. The person may also be sent for a brain scan. Once all the assessments are completed a diagnosis will be provided.

What happens after a diagnosis?

All patients from the memory assessment service are followed up according to their needs. Those with a diagnosis of dementia will have an initial four week follow up appointment to discuss any concerns, talk about future support plans.

At this stage people may be offered further follow up appointments or they may be discharged back to the care of their GP.

As part of the service we also refer people with dementia and their family members/carers to our information and education service.

Community dementia nurses

Community Dementia Nurses provide support to GP practices in the diagnosis, management and treatment of dementia. The service also provides short-term support to people with dementia and their carers to address issues and immediate care needs arising from their diagnosis.

This service can be accessed through the patient’s or carer’s GP or by contacting Managing Memory ²gether on 0800 694 8800 or email 2gnft.ManagingMemory2g@nhs.net.

Community Dementia Nurses work closely with the Dementia Adviser Service that is delivered through the Alzheimer’s Society. Dementia Advisers help anyone diagnosed with dementia and their families to get the information they need about the illness and where to find the most appropriate services in their local area.

Information and Education Service

The Information and Education Service can offer information and advice to people worried about memory, people with dementia and carers of people with dementia. The service also provides a countywide programme of information sessions to support people with dementia and carers to understand their diagnosis and live as well as possible with dementia.

This service has also developed an essential information sheet for people with dementia and their carers. Please click here to view information sheet.

Group sessions

These sessions offer a friendly environment where people with dementia and their carers can share experiences and learn more about dementia. Practical ideas are explored to deal with the changes and challenges that a diagnosis brings.

Living Well with Dementia Part One and Two for people at early stage dementia and family members/friends that support them.

Understanding Dementia, Brain and Behaviour and Positive Communication for family members/friends of people with dementia.

The sessions are delivered by memory assessment and community dementia nurses, consultant psychiatrists, psychologists, occupational therapists and speech and language therapists. A trained support worker is also available at each session.

The sessions can help answer the following questions and provide an opportunity to meet with others in a similar situation.

  • What we know about dementia
  • The impact of diagnosis on the person and their family
  • What helps people with dementia
  • The importance of maintaining independence
  • Practical ideas for coping with change
  • How to live well with dementia

Each session lasts two hours with a break for refreshments. All our sessions are FREE and we can help where needed with replacement care and travel costs.

Session Dates:

Forest of Dean

Coleford Community Enterprise Centre, The Main Place, Old Station Way, Coleford, GL16 8RH

  • Living Well with Dementia Part 1 – Thursday 22nd November 2018, 10.30am – 1pm
  • Living Well with Dementia Part 2 – Thursday 29th November 2018, 10.30am – 1pm

Bourton on the Water

The George Moore Community Centre, Moore Road, Bourton-on-the-Water GL54 2AZ

  • Living Well with Dementia Part 1 – Friday 9th November, 10:30am – 1pm
  • Living Well with Dementia Part 2 – Friday 16th November, 10:30am – 1pm

For help and advice and to register, contact us now: 0800 694 8800 or email 2gnft.managingmemory2g@nhs.net