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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Opem every day 5pm – 10pm for phone and text support.

Managing Memory ²gether


Managing Memory ²gether provides a memory assessment, community dementia nurse and information and education service for Gloucestershire for people worried about memory, people with dementia and carers of people with dementia.

The service offers a single point of contact on 0800 694 8800 or email us.

Memory Assessment Service

Gloucestershire’s Memory Assessment Service provides specialist assessment, diagnosis and treatment services to people who are worried about memory as well as providing support to their carers. The memory assessment service aims to:

  • Give an in-depth assessment of a person’s memory function
  • Make a diagnosis and exclude and treat any reversible causes
  • Provide support to people with dementia, relatives and carers and where necessary to put them in touch with the appropriate services within the community
  • Offer the best use of new drug treatment and other interventions
How can people request a Memory Assessment?

People can refer themselves directly to the Memory Assessment Service; however if you are worried about your memory it is important that you visit your GP in the first instance to rule out other possible causes for memory loss.

In most cases the GP will conduct a physical health check and request that blood tests are done. If the GP feels it is appropriate he/she will refer to the memory assessment service. Where people feel unable to talk to their GP about their memory problems or that of a family member they can contact us directly.

What happens at the Memory Assessment Service?

At the first appointment, people are assessed by a member of the team usually a nurse specially trained in memory assessment. People are given the choice of being seen at home or in a clinic.

The first appointment involves obtaining information about the person’s personal and medical history. The person will be asked to describe the difficulties or problems they are having and how these problems affect them.

The first appointment usually lasts between one and two hours. In some cases it may be necessary for the person to see other specialists within the memory assessment team such as psychologists, occupational therapists, speech and language therapists and physiotherapists. The person may also be sent for a brain scan. Once all the assessments are completed a diagnosis will be provided.

What happens after a diagnosis?

All patients from the memory assessment service are followed up according to their needs. Those with a diagnosis of dementia will have an initial four week follow up appointment to discuss any concerns, talk about future support plans.

At this stage people may be offered further follow up appointments or they may be discharged back to the care of their GP.

As part of the service we also refer people with dementia and their family members/carers to our information and education service.

Community Dementia Nurses

Community Dementia Nurses provide support to GP practices in the diagnosis, management and treatment of dementia.

The service also provides short-term support to people with dementia and their carers to address issues and immediate care needs arising from their diagnosis.

This service can be accessed through the patient’s or carer’s GP or by contacting Managing Memory ²gether on 0800 694 8800 or email 2gnft.ManagingMemory2g@nhs.net.

Community Dementia Nurses work closely with the Dementia Adviser Service that is delivered through the Alzheimer’s Society. Dementia Advisers help anyone diagnosed with dementia and their families to get the information they need about the illness and where to find the most appropriate services in their local area.

Information and Education Service

The Information and Education Service can offer information and advice to people worried about memory, people with dementia and carers of people with dementia.

The service also provides a countywide programme of information sessions to support people with dementia and carers to understand their diagnosis and live as well as possible with dementia.

This service has also developed an essential information sheet for people with dementia and their carers. Please click here to view information sheet.

Group sessions

These sessions offer a friendly environment where people with dementia and their carers can share experiences and learn more about dementia. Practical ideas are explored to deal with the changes and challenges that a diagnosis brings.

Each session lasts two hours with a break for refreshments. All our sessions are FREE and we can help where needed with replacement care and travel costs.

Sessions for people in the early stages of dementia, wanting to know more about their diagnosis

If you would like to bring a friend or family member with you for support, please let us know when you call to reserve your place.

Living Well With Dementia Part One
  • What we know about dementia
  • How dementia affects you
  • Treatments available
  • What helps people with dementia
Living Well With Dementia Part Two
  • Impact of diagnosis
  • Adjustments and choices
  • Practical ideas to cope with change
  • Keeping well

Sessions for family and friends who support someone with dementia

Understanding dementia

The session explores what we understand about dementia and looks at

  • Dementia and stigma
  • Symptoms of dementia
  • The different types of dementia
  • How dementia is diagnosed
  • Treatments available for dementia

The brain and behavior

This session explores how dementia leads to changes in the person with dementia and looks at

  • How the brain works and how it is affected by dementia
  • How dementia is affected by physical health, environment, thoughts, feelings and emotions
  • What it feels like to have dementia
  • Strategies and ideas to respond positively to changes in behaviour

Positive communication

The session explores with the group how communications can be affected by dementia and looks at

  • The ways in which we communicate and understand ideas
  • How communication is affected for the person with dementia
  • Some practical approaches to communication problems.

Upcoming session dates


Cheltenham East Fire Station, Keynsham Road, Cheltenham GL53 7PX

Day time sessions:

  • Living Well With Dementia Part One – Thursday 16th May 2019, 2pm – 4:30pm
  • Living Well With Dementia Part Two – Thursday 23rd May 2019, 2pm – 4:30pm

Evening sessions:

  • Understanding Dementia – Monday 3rd June 2019, 6:30pm – 9pm
  • Positive Communication – Monday 10th June, 6:30pm – 9pm
  • Brain and Behaviour – Monday 17th June, 6:30pm – 9pm

Gloucester Farmers Club, Agriculture House, Sandhurst Road, Gloucester

  • Living Well with Dementia Part One – Friday 28th June 2019, 10.30am – 1pm
  • Living Well with Dementia Part Two – Friday 5th July 2019, 10.30am – 1pm
  • Understanding Dementia – Tuesday 4th June 2019, 2pm – 4:30pm
  • Positive Communication – Tuesday 11th June 2019, 2pm – 4:30pm
  • Brain and Behaviour – Tuesday 18th June 2019, 2pm – 4:30pm

Tesco Superstore, St Oswalds Rd, Gloucester GL1 2SG

  • Understanding Dementia – Tuesday 2nd July 2019, 6.30pm – 9.00pm
  • Positive Communication – Tuesday 9nd July 2019, 6.30pm – 9.00pm
  • Brain and Behaviour – Tuesday 16th July 2019, 6.30pm – 9.00pm
Moreton in Marsh

Jameson Court, Moreton in Marsh, Gloucestershire GL56 0EW

  • Living Well with Dementia Part 1 – Thursday 23rd May 2019, 10.30am – 1pm
  • Living Well with Dementia Part 2 – Thursday 30th May 2019, 10.30am – 1pm
  • Understanding Dementia – Thursday 6th June 2019, 10.30am – 1pm
  • Brain and Behaviour – Thursday 13th June 2019, 10.30am – 1pm
  • Positive Communication – Thursday 20th June 2019, 10.30am – 1pm

Weavers Croft, Field Road, Stroud GL5 2HZ


  • Living Well with Dementia Part One – Thursday 27th June 2019, 10.30am – 1pm
  • Living Well with Dementia Part Two – Thursday 4th July 2019, 10.30am – 1pm
  • Understanding Dementia – Tuesday 10th May 2019, 1pm – 3.30pm
  • Brain & Behaviour – Tuesday 17th May 2019, 1pm – 3.30pm
  • Positive Communication – Tuesday 24th May 2019, 1pm – 3.30pm


  • Understanding Dementia – Thursday 6th June 2019 6.30pm – 9.00pm
  • Positive Communication – Thursday 13th June 2019 6.30pm – 9.00pm
  • Brain & Behaviour – Thursday 20th June 2019 6.30pm – 9.00pm

Cirencester Baptist Church, Chesterton Road, Cirencester GL7 1YE

  • Living Well with Dementia Part 1 – Tuesday 18th June 2019, 2pm – 4.30pm
  • Living Well with Dementia Part 2 – Tuesday 25th June 2019 2pm – 4.30pm
  • Positive Communication – Thursday 16th May 2019 10.30am – 1pm
To find out more or book a place on any of these sessions, please telephone 0800 694 8800 or email 2gnft.managingmemory2g@nhs.net.