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Help in a crisis

Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department or contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.


Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046


Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP. Your GP is your family doctor – the doctor you would normally see if you are ill or concerned about any aspect of your health. They will be able to refer you to the most appropriate mental health service in your area.

NHS Choices

If you don’t have a GP, use the NHS Choices service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

Managing Memory ²gether


Managing Memory ²gether is the memory service for Gloucestershire.

The service can be contacted on 0800 694 8800.

Community dementia nurses

Community Dementia Nurses provide support to GP practices in the diagnosis, management and treatment of dementia. They are also responsible for monitoring dementia medications. The service also provides short term support to people with dementia and their carers to address issues and immediate care needs arising from their diagnosis.

This service can be accessed through the patient or carers GP or by contacting Managing Memory ²gether on 0800 694 8800 or email 2gnft.ManagingMemory2g@nhs.net

Community Dementia Nurses work closely with the Dementia Adviser Service that is delivered through the Alzheimer’s Society. Dementia Advisers help anyone diagnosed with dementia and their families to get the information they need about the illness and where to find the most appropriate services in their local area.

Information and Education Service

The Information and Education Service can offer information and advice to people worried about memory, people with dementia and carers of people with dementia. The service also provides a countywide programme of information sessions to support people with dementia and carers to understand their diagnosis and live as well as possible with dementia.

This service has also developed an essential information sheet for people with dementia and their carers. Please click here to view information sheet.