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Help in a crisis


Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.


Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.


Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046
You can also contact us on behalf of a service user (this could mean you are a friend, a carer or someone from an outside agency).

Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

NHS Choices

If you don’t have a GP, use the NHS Choices service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

Montpellier Low Secure Unit

Contact Montpellier Unit: 01452 894579

Montpellier is a low secure rehabilitation facility for 12 males with a primary diagnosis of serious mental illness. We take patients for six months to two years and work with them to achieve recovery and inclusion into wider society.

We have a large multi-disciplinary team which includes nurses, doctors, occupational and sports therapists and a social worker. Our team engages with patients using a number of methods and in a variety of environments, whether it be using our ward-based sports equipment, a city centre gym, a walk on the nearby Malvern Hills or cycling in the Forest of Dean.

Visitor information

We welcome friends and family to visit. Visiting times are between 9am and 9:30pm every day.

Sometimes it is difficult for your visitors to come to the hospital at certain times. If that happens, we will try to be as flexible as possible.

We also ask that visitors:

  • try to avoid visiting during meal times, handover times and at times when therapies and activities are taking place
  • try to plan any visits around any treatment programme you are taking part in
  • leave the ward by 9pm
  • ensure all children under the age of 16 are supervised by an accompanying adult at all times
Key people

Unit Manager: Anthony Lake

Locations for this service