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Help in a crisis


Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.


Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.


Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046
You can also contact us on behalf of a service user (this could mean you are a friend, a carer or someone from an outside agency).

Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

NHS Choices

If you don’t have a GP, use the NHS Choices service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

Recovery inpatient units

The Recovery inpatient units are open 24 hours a day and are based at Honeybourne and Laurel House in Gloucestershire.

The units are used by working age adults who have a serious mental illness, predominantly psychosis.

How we help

The aim of the Recovery inpatient units is to work in partnership with service users to help them to achieve their optimum level of functioning.

The outcome is for patients to establish the best possible quality of life and to enable them to live as independently as their individual abilities allow.

Staff promote service users’ recovery by engaging in a wide range of activities towards independence including health management, education, training, work experience and other activities to develop their skills and confidence.

These include community-based activities that help promote social inclusion, group holidays and outward bound activities which also serve to inject some fun into the recovery process.

Service users have also joined a community football group and exhibited and successfully sold their work at the annual ‘Recovery in Art’ exhibition.

We help service users return to paid employment thanks to partnerships with a range of organisations including Gloucestershire County Council and Scout Enterprise.  Inpatients have also gained skills needed to return to work or study by completing a 12-week Journey 2 Work course run jointly by ²gether and Jobcentre Plus.

Service users have also undertaken voluntary work which built on their interests or previous experience.  They have worked with employers including an animal shelter, guitar shop, furniture recycling project and the British Trust for Conservation Volunteers.

Our team

The Recovery inpatient units are headed by a matron and each unit also has a manager.

The matron and manager are supported by a dedicated team of staff who work in partnership with service users towards their recovery. The team comprises of a variety of professionals and support staff including psychiatrists, nurses and health care assistants, allied health professionals and hotel service personnel.

The teams work closely with service user representatives and carers.

Locations for this service