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Help in a crisis


Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.


Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.


Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046
You can also contact us on behalf of a service user (this could mean you are a friend, a carer or someone from an outside agency).

Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

NHS Choices

If you don’t have a GP, use the NHS Choices service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

Stonebow Inpatient Services

Stonebow Unit is based in Hereford city centre and consists of three inpatient wards and an acute day unit.

Wards and people
Matron – Paul Ward

Mortimer Ward

A 21 bed acute ward for working age adults, aged 18-65 years.
Ward Manager – Ian Bloore
01432 364046

Jenny Lind Ward 

An 8 bed ward for older adults with functional mental health problems
Ward Manager – Melanie Jones
01432 364045

Cantilupe Ward

A 10 bed ward (plus 2 emergency beds) for older people with organic illness
Ward Manager – Julie Burchill
01432 364047

Acute Day Unit

Provides short intensive therapies and activities to help prevent admission and help facilitate early discharge from the wards.
Manager – Melanie Jones
01432 364048

Visitor information

Visiting times

Jenny Lind Ward
Monday – Friday 2pm-9pm and Saturday – Sunday 9am-9pm

Mortimer Ward
Monday – Friday 4pm-9pm and Saturday – Sunday 9am-9pm

Cantilupe Ward
Monday – Sunday 9am-8pm

Visiting at other times may be possible by prior arrangement with ward staff.

While children are visiting in the unit they must remain under the close supervision of an accompanying adult at all times.

Meal times

Breakfast – 8 am
Lunch – 12pm
Dinner – 5pm

There is a kitchen on the ward for drinks etc.  Special diets can be catered for.

Car parking

Visitor car parking is extremely limited at the Stonebow Unit.  The nearest car parking is at the bus station.  A drop-off point is available at the Stonebow Unit (max. stay 30 minutes), as is a disabled parking bay.  All people parking at the unit must report to reception.

It is important to be aware of this situation as clamping / fixed penalty will occur.  The Stonebow Unit is not responsible for managing the car park and cannot refund any fines.

Reception opening hours

Reception is open from 8am-8pm during weekdays and 9am-5pm at weekends.

Outside of these hours, when visiting you are asked to use the buzzer in the front foyer where the ward staff will respond over the intercom to let you in.

Locations for this service