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Help in a crisis


Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.


Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.


Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046
You can also contact us on behalf of a service user (this could mean you are a friend, a carer or someone from an outside agency).

Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

NHS Choices

If you don’t have a GP, use the NHS Choices service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

Wotton Lawn Inpatient Services

Wotton Lawn Hospital is a 88 bed acute mental health hospital situated near the centre of Gloucester and provides inpatient services for the county of Gloucestershire.

The hospital has four admission wards, a nurse-led psychiatric intensive care unit (PICU) and a low secure unit (LSU). Service users are supported by a variety of healthcare workers including nurses, doctors and allied health professionals such as psychologists, art therapists, physiotherapists, occupational therapists and sports exercise therapists.

Telephone – 01452 894500

Abbey Ward

Abbey Ward is an eighteen bed acute admission ward for service users who primarily reside in the Stroud and Cotswold localities. The ward works closely with the Crisis Team based in Stroud.

Ward Manager: Damon Coombs
 01452 894517

Dean Ward

Dean ward provides an Acute Admission facility for female Service Users who primarily reside in Cheltenham and the North Cotswolds. The ward works closely with the Cheltenham Crisis Home Treatment team. Service Users from the Forest of Dean area working with the Gloucester Crisis Home Treatment Team are also admitted to the ward.

Ward Manager: Sharon Elliott
 01452 894537

Kingsholm Ward

Kingsholm Ward is a 12 bed admission ward, for male service users primarily from the Cheltenham and Tewkesbury areas. The aim of the ward and its team members is to work with service users and their carers so that they can return to their normal life back in their homes as soon as possible.

Ward Manager: Simon Webster
01452 894510

Priory Ward

Priory Ward is a 22 bed acute admissions ward for service users who primarily reside in the city of Gloucester. The team works very closely with the Gloucester Crisis and Home Treatment teams.

Ward Manager: Justine Hill
01452 894534

Visiting information

Visiting relatives and friends at Wotton Lawn

Visiting times are between 9am and 9:30pm, everyday. We ask visitors to:

  • try to avoid visiting during meal times, handover times and at times when therapies and activities are taking place
  • plan visits around the treatment programme of the person you are visiting
  • ensure children under the age of 16 are supervised by an accompying adult

Locations for this service