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Help in a crisis


Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.


Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.


Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046
You can also contact us on behalf of a service user (this could mean you are a friend, a carer or someone from an outside agency).

Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

NHS Choices

If you don’t have a GP, use the NHS Choices service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

In 1961, when John F Kennedy was visiting NASA for the first time, he asked a man what he did there.

“I am helping put a man on the moon” was the now famous reply. The man was one of the janitors.

Pascual heads up our Hotel Services Team at Charlton Lane Hospital, in Cheltenham.

Just like the janitor who talked to JFK, Pascual and his team ‘get’ the purpose of our Trust – ‘Making Life Better’.

I had the pleasure of spending a little time with them today, which gave me the opportunity to thank them for the vital role they play in developing and delivering services. I was able to play back to them comments from service users, carers, visitors and our own clinical teams. Comments like:

  • “The best welcome I have ever had”.
  • “Thank you for caring and thinking to ask how I was after I had visited my husband”.
  • “Nothing is too much trouble”.
  • “As colleagues they are brilliant, always smiling, always helpful. We couldn’t do our clinical work without their support.”

Pascual is a leader who cares about his team. He knows that recruiting and developing the right people, setting clear priorities and saying thank you goes a long way.

We are lucky in 2gether that this is an experience I have time and time again across our Trust. We don’t get everything right all of the time; nobody does. Like all good teams, Pascual’s team were also clear what they needed from me as the CEO in order to help them be the best that they could be.

In this sense I work for them and I have gone away clear about how the rest of the Board and I can continue to support Pascual and his team to be as brilliant as they are.

Shaun Clee

Chief Executive

2gether NHS Foundation Trust