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Help in a crisis


Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.


Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.


Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046
You can also contact us on behalf of a service user (this could mean you are a friend, a carer or someone from an outside agency).

Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

NHS Choices

If you don’t have a GP, use the NHS Choices service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

When I was in Laurel House, a recovery unit in Cheltenham, a couple of years ago, my mood would fluctuate dramatically, often even within a single day.

It would follow my own beliefs. When I believed I had a great philosophical theory I was very happy. When my theories were false, or worse, I had no theory, I would be low and it would cycle very quickly.

Then my medication was changed. We had been looking for a mood stabiliser for a number of years. My preferred choice, and the one we went for, saw an almost immediate positive change. My mood stabilised very quickly.

The first thing I did was look for voluntary work. Soon my family and friends noticed the change in me. I was more relaxed and had a sense of peace of mind. My thoughts were no longer rushing and over extending. I was content with the moment.

I would suggest that, other than medication, there is one thing that helps the mood stabilise, and that is love. No matter how small or how great, to feel approved of or, to feel someone supports your identity, can stop you searching for a greater you. When I look for the greatest me, I am setting myself up to fail. I always fall short and then I drop into depression and the cycle continues.

It’s not always easy to spot the validation of love. For years I thought I was at war with my parents; now all I see is their love for me. The same goes for my sisters and my friends. I’ve been stable now for two-and-a-half years. I’ve had a few dips in mood and, after a long time, I have returned to consider my philosophy.

I think being stable makes me more sensitive to the positive and negative because I am no longer looking for the worst and best. I am happy to notice the small achievements that happen every day.