Q

Search for a condition, service or location

Translate this page

Q

Help in a crisis

Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.

or

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.

 

Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046

 

Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

NHS Choices

If you don’t have a GP, use the NHS Choices service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

The NHS in Gloucestershire is urging people to keep healthy over the Easter break by planning in advance, taking some simple steps and thinking twice before heading to A&E or calling 999 when it’s not an emergency.

  • If you are ill or injured and are not sure where to turn:
    • visit asapglos.nhs.uk
    • download the ASAP Glos NHS App free from your App store
    • call NHS111 or
    • visit the pharmacy for advice
  • Be prepared – make sure you get any prescriptions and medicines you might need before the holiday season starts.
  • Don’t forget to order your regular prescriptions in advance and make sure you collect enough medication to last throughout the Easter period.
  • Remember to take your prescribed medication with you if you are visiting family or friends.
  • If you do run your of your normal prescribed medicines, most community pharmacies can help if you need an urgent prescription.
  • Keep a well-stocked medicine cabinet at home, with medicines such as paracetamol which can treat a number of everyday illnesses.
  • Take early action – seek advice from your local pharmacy if you have a long term health condition and are starting to feel unwell before it gets more serious.
  • Use Emergency Services wisely – call 999 only when it’s a serious injury or a life threatening situation such as unconsciousness, heavy loss of blood, severe chest pain or stroke.

Dr Hein Le Roux, GP and Deputy Clinical Chair at the CCG said:

“Please think about planning in advance to ensure that you and your family are well prepared for Easter.

The range of healthcare options available is often greater than people realise. Please remember in particular that for non-emergencies, A&E isn’t the place to go.

If you are ill or injured and are not sure where to turn, visit www.asapglos.nhs.uk, download the ASAP Glos NHS App free from your App store, call NHS111 or visit the pharmacy for advice.

Accessibility