Search for a condition, service or location

Translate this page



Help in a crisis


Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.


Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.


Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046
You can also contact us on behalf of a service user (this could mean you are a friend, a carer or someone from an outside agency).

Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

NHS Choices

If you don’t have a GP, use the NHS Choices service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

In March 2016 I was discharged from Laurel House, a recovery unit in Cheltenham.

I had been there for 16 months and I left to live on my own. Prior to that, I had been admitted to Wotton Lawn Hospital 14 times in 14 years.

There have been a lot of stages in my recovery, but more than two years ago I was prescribed the medication I currently take. That is the longest time, by quite a way, that I have stayed on the same dose of medication. I have to say it is working for me.

A year-and-a-half on from my discharge, I still have times where I suffer from my symptoms. Sometimes the voices are all-consuming. It can be as if I am listening to a hundred different conversations.

I still get the feeling that people’s spirits are around me, like they are trying to tell me something important. And I still get the feeling that other people are using my words; that my intelligence is influencing a lot of people. But I recognise these things as symptoms of my paranoid schizophrenia. They are real in a background sort of way; they have a disguise of truth. But they are not an immediate truth. I don’t just dismiss these symptoms. Rather I accept that if I engage with them too much it would damage my health.

So I try to live healthily. I have put on some weight since my medication was changed. But my weight has been fairly stable for more than a year.

I eat a lot less fatty foods, preferring vegetarian food most of the time. My medication makes me hungry after I take it in the evenings, but I make an effort not to snack too much.

My routine also includes exercise. I try to include sport. When I was younger I would exercise every day, but with my current routine it is harder. I still play football, cricket, tennis, badminton and golf, but not every week like I used to.

Perhaps the biggest step forward I have made in the last few years is to start voluntary work. I have given up on education for now, as it has fuelled some of my illusions of grandeur.

I work four afternoons a week at three different jobs. I have slowly built up the hours and the type of work I do. They give me great satisfaction. People can be so grateful and it warms my heart to think I am helping, that I am useful.

At the moment I feel a long way from an episode.  I think I’m the happiest I have ever been.