Search for a condition, service or location

Translate this page



Help in a crisis


Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.


Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.


Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046
You can also contact us on behalf of a service user (this could mean you are a friend, a carer or someone from an outside agency).

Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

NHS Choices

If you don’t have a GP, use the NHS Choices service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

The huge contribution made by hardworking ²gether staff will be recognized in our annual award scheme. Nominations are now open for the Recognising Outstanding Service and Contribution Awards (ROSCAs) and this year is a double celebration as it coincides with the 70th anniversary of the birth of the NHS. The scheme acknowledges staff, teams and volunteers who have made an outstanding contribution and commitment to our organisation. There will be an annual awards ceremony where great colleagues are celebrated in addition to a monthly award for the best supporting colleague category.

Nick Grubb, Assistant HR Director, said: “There can be little doubt that our staff, both clinical and non-clinical do amazing work year on year to provide the best possible care to the community we serve. We know that our colleagues seldom seek out praise but we firmly believe that the dedication and commitment shown should be recognised. That is why we are delighted to invite colleagues once again to nominate members of staff to receive formal recognition of their contribution. Service users and carers also have the opportunity to nominate teams or individuals who have made a difference to them.

Nominations can be put forward for the following categories:

• Unsung Hero
• Award for Innovation
• Carer and Service User Involvement
• Clinical Team of the Year
• Non-Clinical Team of the Year
• Valuing Diversity
• Best Supporting Colleague
• Best Supporting Manager
• CEO Award for Outstanding Contribution

Nick added: “These are the 11th ROSCAs and it is uplifting to read the nominations as they come in. Last year we had a record 270 nominations so hopefully we may even surpass that total this year. And this time there is cause for a double celebration as our awards coincide with the 70th anniversary of the founding of our NHS.”You can nominate an individual member of staff or a team from any staff group who you believe makes an outstanding contribution and deserves recognition.

Please note:

• You cannot nominate yourself or a family member for a ROSCA
• You cannot nominate the team in which you work for a ROSCA. However, Team Managers can now nominate their teams as long as they are not included in the nomination.
• If you have any doubt about who is part of the team and who can nominate a team please call Nick Grubb on 01452 894 658. The closing date for nominations is Friday 2nd March 2018 more details here