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Help in a crisis


Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.


Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.


Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046
You can also contact us on behalf of a service user (this could mean you are a friend, a carer or someone from an outside agency).

Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

NHS Choices

If you don’t have a GP, use the NHS Choices service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

Our Director of Engagement and Integration, Professor Jane Melton, attended a reception at Buckingham Palace on World Mental Health Day (October 10 2017). The prestigious event was held to acknowledge significant campaign work undertaken to tackle the stigma surrounding mental illness.

Hosted by HRH the Duke and Duchess of Cambridge and HRH Prince Henry of Wales, the event marked a significant shift in understanding the importance of mental health and celebrated the impact of positive action.

Speaking of her experience, Jane said: “I am absolutely thrilled that the work of so many colleagues across a number of agencies in Gloucestershire and Herefordshire as well as experts by experience has been acknowledged in this way. It was a privilege and pleasure to be in attendance at this incredible event. So many people around the country have risen to the challenge in innovative ways to stand up to stigma surrounding mental illness and also to promote and cherish good mental health.

“I am pleased and proud to be working alongside many dedicated and talented colleagues to play our part locally. I look forward to continuing our collective effort to tackle mental health stigma”.

The event was part of the young royals’ Heads Together initiative, which has brought together eight leading mental health charities to highlight and raise awareness of mental illness and its impact. Other attendees at the gathering included well known mental health activists and campaigners, such as Stephen Fry, Professor Green, Ruby Wax, Esther Rantzen, Alistair Campbell and Angela Rippon. Jane was nominated to attend by the Royal College of Occupational Therapists, in recognition of her work and that of the Trust and our partners across our two counties.