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Help in a crisis

Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.

or

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.

 

Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046

 

Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

NHS Choices

If you don’t have a GP, use the NHS Choices service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

People in Gloucestershire and Herefordshire are being asked for their views on local NHS mental health community services.

The survey for ²gether NHS Foundation Trust (²gether) is part of the national programme led by the Care Quality Commission (CQC) and is being carried out by Quality Health, an independent research organisation.

The independent annual survey is an important way for the Trust to seek the views of people in their care.

It seeks to find out what service users think about different aspects of the care they receive from the Trust. This includes care planning; availability of information; and your views about communication with health and social care workers.

The survey is used alongside a number of measures of Trust performance of patient and carer experience. These include feedback provided to our local Patient Liaison Services (PALS), the Trust’s Service Experience Team and local surveys that can be undertaken around the Trust sites and within the community. Members of the public can also leave their feedback on the Trust website by clicking here.

Jane Melton, Director of Engagement and Integration at ²gether NHS Foundation Trust said: "We really value the time that people take to provide us with feedback about the service that they receive. The results from the national survey help us to make appropriate improvements to our services and improve patient experience."

The survey is sent out to a random selection of service users and is used by the Department of Health, the Care Quality Commission, local Commissioners and others to assess how well the Trust is meeting the needs of patients. It also helps measures overall patient experience.

Jane continued: "If you receive a survey, please take some time to share your views about the care you received with us. We are committed to providing responsive, personalised and high quality care. Your feedback will help us understand what changes we need to make so we can continue to improve local mental health community services".

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