People in Gloucestershire and Herefordshire are being asked for their views on local NHS mental health community services.
The survey for ²gether NHS Foundation Trust (²gether) is part of the national programme led by the Care Quality Commission (CQC) and is being carried out by Quality Health, an independent research organisation.
The independent annual survey is an important way for the Trust to seek the views of people in their care.
It seeks to find out what service users think about different aspects of the care they receive from the Trust. This includes care planning; availability of information; and your views about communication with health and social care workers.
The survey is used alongside a number of measures of Trust performance of patient and carer experience. These include feedback provided to our local Patient Liaison Services (PALS), the Trust’s Service Experience Team and local surveys that can be undertaken around the Trust sites and within the community. Members of the public can also leave their feedback on the Trust website by clicking here.
Jane Melton, Director of Engagement and Integration at ²gether NHS Foundation Trust said: "We really value the time that people take to provide us with feedback about the service that they receive. The results from the national survey help us to make appropriate improvements to our services and improve patient experience."
The survey is sent out to a random selection of service users and is used by the Department of Health, the Care Quality Commission, local Commissioners and others to assess how well the Trust is meeting the needs of patients. It also helps measures overall patient experience.
Jane continued: "If you receive a survey, please take some time to share your views about the care you received with us. We are committed to providing responsive, personalised and high quality care. Your feedback will help us understand what changes we need to make so we can continue to improve local mental health community services".