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Help in a crisis


Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.


Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.


Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046
You can also contact us on behalf of a service user (this could mean you are a friend, a carer or someone from an outside agency).

Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

NHS Choices

If you don’t have a GP, use the NHS Choices service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

More than 6,000 people in the UK take their lives each year – that’s an average of 18 deaths by suicide a day.

Communities have an important role to play in supporting those who are vulnerable – a sentiment reflected in the theme of this year’s World Suicide Prevention Day (Sept 10): ‘Take a minute, change a life.’

Family members and friends often worry about someone they think is feeling very low, but believe they don’t possess the skills to talk about it with them.

The best way to help is by asking questions – that way the person you are talking with finds his or her own answers.

Questions like:

  • When – ‘When did you realise?’
  • Where – ‘Where did that happen?’
  • What – ‘What else happened?’
  • How – ‘How did that feel?’
  • Why – be careful with this one as it can make someone defensive. ‘What made you choose that’ or ‘What were you thinking about at the time’ are more effective.

If someone has been feeling low for some time it’s probably a good idea to seek support.

Questions you might ask include:

  • ‘Have you talked to anyone else about this?’
  • ‘Would you like to get some help?’
  • ‘Would you like me to come with you?’

Or, for someone who is reluctant to get help:

  • ‘Do you have someone you trust you can go to?’
  • ‘If it helps, you can talk to me any time.’

There are many sources of help available:

Your GP: Your GP can offer you support and, if appropriate, refer you to mental health services.

Samaritans: Call 116 123.

HOPELineUK: Support, advice and information for children and young people up to the age of 35. Call 0800 068 41 41.

Gloucestershire Self Harm Helpline: Call 0808 816 0606.

Let’s Talk: Call 0800 073 2200, or visit www.talk2gether.nhs.uk

Stay Alive app: You can download the Stay Alive app free on the App Store or Google Play.

If you live in Gloucestershire or Herefordshire and are in mental health crisis, click on the red ‘Help in a Crisis’ button at the top of this page.