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Help in a crisis

 

Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.

or

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.

 

Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046
You can also contact us on behalf of a service user (this could mean you are a friend, a carer or someone from an outside agency).

Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Don't have a GP?

Use the NHS service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

The volunteers and experts by experience who freely give their time to helping the service users and carers of ²gether NHS Foundation Trust have been recognised and thanked for their enormous contribution.

A sixth annual tea party has been held in their honour at Bowden Hall Hotel, in Gloucester.

The event included the presentation of certificates to many volunteers, as well as the Trust’s experts by experience – people who use their own personal experience of mental illness or learning disability to act as advisors.

Trust Chair Ingrid Barker said: “Our tea party was a fantastic celebration and an opportunity for us to pay tribute to everything our volunteers and experts by experience do for our Trust and the communities we serve.

“They bring so much expertise, energy and knowledge to us and richly enhance the life of our Trust and our services. We could not be more grateful to have such a wonderful group of voluntary colleagues at the heart of our organisation.”

More than 54 volunteers are registered with ²gether, and they work to enhance and improve the services the Trust provides.

Their work includes:

  • Running a walking group
  • Providing music therapy
  • Working in the Trust library, supporting reading groups and delivering books to inpatients
  • Driving service users to and from appointments
  • Helping at meal times
  • Providing peer support at the Severn & Wye Recovery College

There are more than 95 experts by experience registered with the Trust. They also help in a variety of ways, including sitting on interview panels when staff are being recruited, advising on trust policies, helping to provide staff training, and participating in focus groups to provide feedback on important issues the Trust is working on, including its long term strategies.

To express an interest in volunteering with the Trust or to find out more about becoming an expert by experience, please contact the Social Inclusion Team on 01452 894200. You can also view our vacancies here.

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