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Help in a crisis

Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.


Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.


Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046


Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

NHS Choices

If you don’t have a GP, use the NHS Choices service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

Across Gloucestershire and Herefordshire, students are anxiously awaiting their exam results.  Whether it is for GCSEs, A-levels or higher education, it can be an anxious and stressful time both for the students and their families.

While it isn’t possible to change the outcome of the exam results, it is possible to take steps to reduce the amount of anxiety or stress that people are feeling.

Elaine Davies, Clinical Lead for IAPT (Improving Access to Psychological Therapies) in Herefordshire, said: “When we are anxious, we are likely to predict, catastrophise or exaggerate outcomes before knowing the facts.

“When we think of those waiting for exam results, they place a high value on their results, so that in itself puts pressure on them.

“With any anxiety, thoughts can often snowball into what we call the problem approach, moving from ‘what if I don’t get the results I want or need’ to ‘I’m useless’ and ‘my parents will be disappointed’. This can then lead to physical symptoms, such as belly ache, a racing heart and nausea, to name but a few. It can even lead to changes in behaviour, such as not even wanting to pick up the results or leaving them unopened.

“When students experience the problem approach, they can often forget that there are other alternatives available to them, and their parents can help them work through a plan B.”

Elaine suggests the following tips to help reduce stress and anxiety:

  • Relaxation techniques
  • Distraction, such as a family meal or board game
  • Exercise – stress can produce toxins which exercise helps reduce
  • Less coffee or other sources of caffeine
  • Less alcohol

If stress or anxiety persists, or becomes a concern, then our free Let’s Talk courses could help. You can access them here.