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Help in a crisis


Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.


Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.


Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046
You can also contact us on behalf of a service user (this could mean you are a friend, a carer or someone from an outside agency).

Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

NHS Choices

If you don’t have a GP, use the NHS Choices service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

The Trust, and other partners, have been highly commended at an awards ceremony for their work to tackle stigma around maternal mental health.

The Maternal Mental Health Alliance (MMHA) and Mums and Babies in Mind (MABIM) announced the winners of the first perinatal mental health awards.

The awards, which were announced on 13th September at the first Annual UK Maternal Mental Health Alliance Conference at Imperial College, London, recognise best practice and achievement in the categories of perinatal mental health education and training, perinatal mental health awareness raising, peer support and transgenerational service.

Dr Camilla Rosan, Programme Lead for Families, Children and Young People at the Mental Health Foundation, said: “Early intervention for maternal mental health can have a dramatic impact on outcomes for mothers, fathers, children and the wider community.

“Our winners and runners up are making a real difference to the mental health of women and their families, helping to break the cycle of intergenerational mental ill health.”

Dr Alain Gregoire, founder and Chair of the Maternal Mental Health Alliance, said: “This is a remarkable group of cutting-edge scientists gathered at Imperial College to discuss mental health across the generations and the earliest possible interventions to prevent mental health problems.”

The Trust, as part of the Gloucestershire Tackles Stigma Group, worked on an extensive perinatal mental health campaign, in a great example of partnership working across the county. The campaign included designing and distributing perinatal postcards to hospitals, clinics, GP surgeries, children’s centres and other public spaces.

The group created infographic posters, which highlighted key statistics around perinatal mental health, and used social media to promote education messages, signpost and raise awareness. They also worked with local media on stories about perinatal mental health, including one about postpartum psychosis.

A well-woman in pregnancy pack was devised, which is given to women at booking, and gives information on mental health difficulties and techniques to help women keep well.

The work was highly commended in the Anti-Stigma Award for Perinatal Mental Health Awareness Raising 2017.