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Help in a crisis


Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.


Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.


Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046
You can also contact us on behalf of a service user (this could mean you are a friend, a carer or someone from an outside agency).

Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

NHS Choices

If you don’t have a GP, use the NHS Choices service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

The finishing touches are being applied to a new specialist bedroom at Charlton Lane Hospital, designed to reduce harm suffered by people if they fall.

The Lofthouse Suite is a bedroom on Willow Ward at Charlton Lane Hospital, where specialist assessment, treatment and care is provided for older people with functional mental health problems and people with dementia.

The refurbishment of the room incorporates several different technologies, including shock absorbent walls and flooring, edge-protection and visual aids to help those with dementia to process their environment more safely. These innovations have been paired with night-vision motion-detection cameras, which can be linked to portable tablets. This provides ward-wide visual cover and means staff can be alerted to any movement.

Dave Anderson, Team Lead for Older Person Mental Health Physiotherapy at the Trust, said: “As a Trust, we recognise it is important to not only take steps to prevent falls in patients with dementia, but also to work to reduce the amount of harm that happens when falls do occur.

“As time goes by, we’re seeing an increase in levels of acuity of people’s illnesses. This means we are attempting to manage many more complex and vulnerable people than we have previously, so this kind of work becomes increasingly important. Falls can cause serious and enduring injuries, which in turn can be detrimental to someone’s quality of life.

“We’ve based our design of the Lofthouse Suite on the latest research and our experiences as a Trust, where we have undertaken extensive work in this area. The feedback so far has been positive, with the room showing promising signs of reducing harm to patients who have stayed there. We are now planning further studies to obtain clear and objective data.

“After visiting our hospital, another south west hospital trust was so impressed by our room that we are working with them to help them create one of their own.

²gether has been working to reduce the harm from falls by 50 per cent for the past five years. Since 2011, the trust has been involved in the NHS South West Quality and Patient Safety Improvement Programme for Mental Health. As part of this, the trust aims to reduce avoidable harm to inpatients in our care by making improvements in the way we work.

Work has included investigating any spikes in reported falls, and exploring individual factors that may have contributed to that fall. The hospital design has been made “dementia friendly” and as sympathetic to the patients’ needs as possible.

Hip protectors and safer footwear, such as non-slip slippers, have been introduced, alongside fall prevention training for all staff and luminous toilet signs.

The Trust also introduced and trialled red walking frames .The colour was chosen as it provides an element of contrast to the environment, which can assist someone living with dementia to process that their walking aid is in front of them and therefore they could be more likely to use it.

Dave explained: “The traditional colour of grey can get lost in vision as a person’s ability to differentiate between fore and background diminishes in certain types of dementia. This concept now been picked up by other trusts across the country, as well as healthcare providers in other countries. Further research in this area will be undertaken soon.”

If you or someone you know is living with dementia, you can find out more about the services we provide here.