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Help in a crisis


Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.


Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.


Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046
You can also contact us on behalf of a service user (this could mean you are a friend, a carer or someone from an outside agency).

Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

NHS Choices

If you don’t have a GP, use the NHS Choices service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

²gether NHS Foundation Trust has been selected as part of a national programme to promote equality and diversity within the NHS.

The Diversity and Inclusion programme, run by NHS Employers, is aimed at ensuring the NHS and other public bodies consider equality and diversity more widely. This may be, for example, in its recording practices, when developing policies, when recruiting new staff, and in its provision of treatment and services.

Other partners in the programme include NHS Blood and Transplant, Birmingham and Solihull Mental Health NHS Foundation Trust, North Somerset Community Partnership, Salisbury NHS Foundation Trust, the Welsh Ambulance Service NHS Trust, and the MERIT Partnership.

Neil Savage, the Trust’s Director of Organisational Development, said: “Our Trust has always had great policies and practice in place to ensure we consider and promote equality, diversity and inclusion in everything we do. However, we know that there is always more we can do and this programme provides us with an opportunity to keep developing.

“We’ll be working with colleagues from across the country on this programme, so we’ll be able to share best practice with a wide range of organisations. We’ll also be piloting new initiatives, which can only be beneficial for our existing staff, future staff, our service users, carers and communities.”

Partners in the programme needed to demonstrate delivery against six criteria before selection:

  • improving patient access and experience;
  • empowered, engaged and well supported staff;
  • inclusive leadership at all levels;
  • better health outcomes for all;
  • demonstration of commitment to the partners programme; and
  • benefits the organisation will receive from taking part.

The 2017/18 programme is being launched today as part of Equality, Diversity and Human Rights Week (#EQW2017) which runs from 15 to 19 May 2017.

The week of equality-focused activity aims to raise awareness of equality, diversity and human rights issues in the NHS and celebrate best practice.

As the largest employer in Europe, with over 1.3 million staff, the NHS has a responsibility to remain at the forefront of the inclusion and fairness agenda for patients and staff.

Find out more about our equality and diversity work here.