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Help in a crisis

Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.


Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.


Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046


Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

NHS Choices

If you don’t have a GP, use the NHS Choices service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

Children and young people visiting two of ²gether NHS Foundation Trust’s sites will now have access to new interactive games, thanks to a generous donation from the Pied Piper Appeal.

The charity, which helps sick and disadvantaged children, has donated the interactive screens, complete with a built-in seat, to the Trust’s waiting rooms in Gloucester and Cheltenham. Visitors to the Children and Young Person Service (CYPS) at Acorn House, Gloucester, and Evergreen House, Cheltenham, have been putting the screens to good use while waiting for appointments.

One parent, who took her son to Evergreen House, said: “The computer game station was ace. It gave him age-appropriate games, rather than him draining my phone! He played it alongside another child who came in later. Thank you so much; I was even joining in with some of the games.”

Nick Broady, Chairman of the Pied Piper Appeal, explained why the donation had been made: “We are delighted to be working with ²gether to tackle the stigma around mental health, particularly for children and young people.

“We hope that the donation of these screens will help make the experience of visiting mental health services easier for children and young people, as well as their families and carers.

“The screens have been really well-received and we’re looking forward to working with the Trust more in the future.  We’re already planning donations for future projects.”

Ruth FitzJohn, Chair of ²gether NHS Foundation Trust, said: “We are extremely grateful that the Pied Piper Appeal has embraced the needs of children and young people with mental illness, not only through this fantastic donation but also through continued engagement with us as a trust.

“It is so important that a local charity is standing up and contributing to children and young people’s mental health services, but also being proud to say they are doing so, which helps immensely in raising awareness and reducing stigma.

“We know these screens will be well-used and they are already proving a brilliant addition to our waiting rooms.”

Photo caption: L to R clockwise

Richard West, fundraising manager, Pied Piper; Sarah Batten, Service Director of Children and Young People Service, ²gether NHS Foundation Trust; Nick Broady, chairman, Pied Piper; Ruth FitzJohn, Chair, ²gether NHS Foundation Trust.