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Help in a crisis


Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.


Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.


Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046
You can also contact us on behalf of a service user (this could mean you are a friend, a carer or someone from an outside agency).

Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

NHS Choices

If you don’t have a GP, use the NHS Choices service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

Our Working Well team have put together these great tips for keeping cool.
  • Make sure you have access to a fan, but don’t point it directly at you
  • Splash your pulse points with cold water (i.e. run cold water over your wrists)
  • Drink cold drinks regularly, such as water and diluted fruit juice. Try to drink before you become thirsty. Use our helpful drinks tracker to make sure you are getting enough hydration
  • Avoid alcohol, caffeine or drinks high in sugar
  • If you have to travel, plan ahead to make sure you have enough water with you
  • Identify the coolest room in your house or workplace so you know where to go to have a cool down
  • It might be cooler outside in the shade, than in the house or workplace – see if you can relocate to the shade
  • Open the window, but only if you think it is cooler outside than in or you can create a breeze
  • If you can, avoid being out in the direct sunlight between 11am – 3pm, this is when the sun is at its hottest
  • If you are on a lunch break or our and about visit one of the air-conditioned supermarkets/shops
  • Wear loose, cool clothing, and if you have to go out, wear a wide-brimmed hat, sunglasses and apply sunscreen (at least 15 SPF)
  • Keep an eye on your wee – if you are not going regularly or it is dark, you’re becoming dehydrated and need to drink more

If you notice someone is suffering with a heat related illness :

  • Lie them down in a cool place
  • Remove any unnecessary clothing and use a cool wet sponge/paper towel on as much skin as possible
  • Use something cool around the neck and underarms
  • Get them to drink cool liquids, ideally water or diluted fruit juice or a sports drink
  • Do not give them aspirin or paracetamol
  • If they have improved within 30 mins but you are still worried, ring 111 or the GP. If no response to the above or they have loss consciousness, confused or having seizures, ring 999

For more information about staying safe in hot weather read this guide produced by Public Health England – Beat the Heat : Staying safe in hot weather. 

Do you have any other tips for staying cool? Share them with us on Facebook or Twitter.


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