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Help in a crisis


Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.


Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.


Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046
You can also contact us on behalf of a service user (this could mean you are a friend, a carer or someone from an outside agency).

Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Don't have a GP?

Use the NHS service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

Carers provide a vital support network for people who use ²gether NHS Foundation Trust’s services in Gloucestershire and Herefordshire.

It is estimated there are 101,000 carers across both counties and Carers’ Week, which runs from 11-17 June, is a chance to recognise the valuable part they play in the lives of our service users.

Because of the demands of this often unpaid role, carers are at greater risk of experiencing mental and physical health problems as well as emotional stress.

²gether is a member of the national Triangle of Care scheme, run by the Carers’ Trust. The scheme brings together carers, service users and professionals and promotes safety and recovery for people with mental health issues.

Jo Denney, Triangle of Care Lead, ²gether NHS Foundation Trust, said: “We are very pleased to support the theme of this year’s Carers’ Week – healthy and connected.

“We regularly talk with staff about why carers are at higher risk of physical and mental health problems than most people and how they can help carers find support and be more connected through local carer organisations, as we know that feeling isolated is a huge problem.

“Some of our teams offer opportunities to connect with other carers as part of the service, for example through education groups like those offered by Managing Memory ²gether.

“We also encourage and support people to register that they are carers with their GP to support their own physical health.”

The Triangle of Care scheme encourages the wellbeing of carers. Teams throughout the Trust are looking closely at how well they support carers using the Triangle of Care toolkit and improving services where there are gaps.

²gether’s commitment to working in partnership with carers has been recognised with a second gold star under the scheme.  The trust was accepted as a member of the scheme in April 2015, and achieved its first gold star in 2016. The second gold star was awarded in April 2018.

To find out more about the support we offer to carers, and Triangle of Care, visit https://www.2gether.nhs.uk/carers-information/