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Help in a crisis


Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.


Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.


Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046
You can also contact us on behalf of a service user (this could mean you are a friend, a carer or someone from an outside agency).

Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

NHS Choices

If you don’t have a GP, use the NHS Choices service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

Volunteer with us

Volunteering is a very rewarding experience and an invaluable resource to our Trust.

You can gain so much when you volunteer with us. Not only will you be doing something really worthwhile, you will also meet new people and gain valuable experience. Our volunteers are key to supporting the delivery of high quality care and offer an added dimension to the services we provide.

Volunteers bring time, energy, life experience and commitment. Their contribution has significant value and makes a real difference to individuals, the communities where we live and society overall.

The free time that our volunteers willingly give, helps support the delivery of our services and has never been more important. Their contributions help promote hope, recovery and social inclusion.

“I find having a volunteer in the workplace is vital as it supports clients, work colleagues and carers.  I hope our volunteers enjoy all aspects of volunteering.” ²gether staff member.

“I feel it is most worthwhile to support the Trust, to support the people involved, however they are involved.” ²gether volunteer.

Volunteering can help you to:

  • meet new people
  • gain new skills and experience
  • improve your job prospects
  • increase your confidence
  • be an active member of your community

Who can volunteer?

Volunteers need to be over 18 to apply. We are keen to encourage individuals from all backgrounds, abilities and cultures.

How much time do I need to commit?

All volunteer roles have a role description which details commitment requirements. As there is a lot of work involved in setting up and training our volunteers, we look for individuals who can make a long term commitment.

What does a volunteer do?

Volunteers are involved in many aspects of the Trust’s work and undertake activities including:

  • driving
  • ward activities
  • gardening
  • administration
  • assisting therapists in group activities
  • meal time assistance

I want to be a volunteer

The recruitment process begins by completing an application form and then attending an interview so that we can find out more about you. This process including planning of role placement and training can take anything up to ten weeks.

You can see our latest volunteer vacancies below. We ask individuals to apply for volunteer opportunities by sending us an application form for the role you are interested in.

If you would like more information about becoming a volunteer, please contact our Social Inclusion Team on 01452 894200 or email 2gnft.socialinclusion@nhs.net. Alternatively, you can write to Social Inclusion Team, Ambrose House, Units 4 & 5 Meteor Court, Barnett Way, Barnwood, Gloucester GL4 3GG


Current Vacancies

Here are our current volunteer vacancies. Click the role title to find out more about the role.

Gardening Volunteer

Stonebow Unit, Herefordshire

AOT Allotment Volunteer – Hereford


Speech & Language Therapy Volunteer

Gloucester, Forest of Dean & Stroud depending on client & volunteer location

Volunteer Driver – Community Learning Disability Team

Forest of Dean and surrounding areas

Speech and Language Therapy Training Support Volunteer

Various locations across Gloucestershire and based in Cheltenham, Gloucester & Forest of Dean depending on volunteer location.

Volunteer Community Driver

Herefordshire & Gloucestershire

Mealtime assistant

Stonebow Unit Patient Dining Room, Hereford

Volunteer Events Champion


Volunteer Exercise Buddy

Countywide - depending on where the volunteer lives

Volunteer Swim Buddy

Countywide - depending on where the volunteer lives

Gardening Volunteer

Willow Ward, Charlton Lane Hospital, Cheltenham

Volunteer Photographer

Various locations across Gloucestershire and Herefordshire

Service Experience Feedback volunteer

Main outpatient buildings in Gloucester, Cheltenham, and Stroud

Service Experience Feedback Volunteer (telephone based)

Trust HQ (Rikenel), Gloucester

Service Feedback Administration Volunteer

Trust HQ (Rikenel), Gloucester

Patient Advice and Liaison Service (PALS) Volunteer (Inpatient)

Charlton Lane Hospital, Cheltenham

Visitor Support Volunteer – Willow Ward

Charlton Lane Hospital, Cheltenham

News and views

News stories linked to volunteering

Volunteers Week – Naomi’s Story

Naomi Gibbons, aged 39, from Charlton Kings, Cheltenham, volunteers at Sherborne House, at the Charlton Lane Centre in Cheltenham. She started volunteering with the Dementia Education Team more than two-and-a-half years ago. Describing her role, Naomi said: “I love my...

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Volunteers Week – Hannah’s Story

Hannah Vos, aged 43, from Ledbury, Herefordshire, is a Pets as Therapy (PAT) volunteer. Every Friday morning, together with her Labrador dog, Princess Leia, she visits the Stonebow Unit, in Hereford. Hannah said: “I am very proud to be part of the Therapy Team. ...

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Volunteers Week – Ed’s Story

Ed Boait, 36, is from Cheltenham and first started volunteering with ²gether at the beginning of August 2017. His role of Assistant to Activities Coordinator sees him spending two hours a week on Willow Ward at Charlton Lane Hospital. Recalling when he first decided...

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Help us make a difference – Volunteers Week 1-7 June

Have you ever thought about volunteering? Volunteers enrich our organisation and we greatly value the huge contribution they make.  Volunteering also brings proven benefits to people’s health and wellbeing. Volunteers’ Week runs from 1-7 June and we want to encourage...

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