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Help in a crisis


Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.


Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.


Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046
You can also contact us on behalf of a service user (this could mean you are a friend, a carer or someone from an outside agency).

Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

NHS Choices

If you don’t have a GP, use the NHS Choices service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

Ed Boait, 36, is from Cheltenham and first started volunteering with ²gether at the beginning of August 2017.

His role of Assistant to Activities Coordinator sees him spending two hours a week on Willow Ward at Charlton Lane Hospital.

Recalling when he first decided to become a volunteer, Ed said: “I have my own experiences of being a service user and, if I’m being completely honest, I have a desire to become an advocate.

“Initially, I looked at the volunteering role as a stepping stone to achieving this. But I was also encouraged to become involved in this capacity by a former volunteer, who told me that it was very worthwhile.”

Ed explained his role of Assistant to Activities Coordinator: “I assist Jo, the ward’s Activities Coordinator. She’s brilliant; she is always on the ward.

“Mostly my volunteering role involves me simply sitting down and talking with the patients. I receive good feedback from many of them. They say they enjoy the opportunity to have a long, deep conversation on a one-to-one basis with somebody about the issues that matter to them.

“On occasion, I facilitate activities; playing draughts and dominoes with patients, or doing crosswords with them. I sometimes do a little bit of art with them too.”

Although Ed’s initial motive for becoming a volunteer centred around his desire to become an advocate, he says he has found volunteering with the Trust a really satisfying and enjoyable experience.

He added: “I enjoy my volunteering role because it makes me feel like I’m helping both the patients and the staff on the ward.

“The nurses often thank me, saying that my being there those two hours a week really helps them and makes life easier for all on the ward.”

For anyone thinking of volunteering, Ed says: “It’s a challenge at first, but it gets easier. It’s very rewarding and I feel like I’m giving something back. I would thoroughly recommend becoming a volunteer for ²gether.”

Find out more about volunteering with us here.