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Help in a crisis


Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.


Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.


Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046
You can also contact us on behalf of a service user (this could mean you are a friend, a carer or someone from an outside agency).

Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

NHS Choices

If you don’t have a GP, use the NHS Choices service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

Hannah Vos, aged 43, from Ledbury, Herefordshire, is a Pets as Therapy (PAT) volunteer.

Every Friday morning, together with her Labrador dog, Princess Leia, she visits the Stonebow Unit, in Hereford.

Hannah said: “I am very proud to be part of the Therapy Team.  Princess Leia and I registered with the charity Pets as Therapy in June 2017, and made our first exciting visit to the Stonebow Unit in October last year.

“I take Leia around the unit to meet staff, patients and their families. We often start in the café, where we enjoy a cup of tea and a chat with those patients who have come down from the wards especially to see us.

“Then we visit the wards to see those who are not well enough to come down, and if the weather is fine, we often finish up in the garden, taking it in turns to throw a ball for Leia as a reward for all her hard work.

“We aim to bring companionship, friendship and unconditional love to everyone we meet.

“Seeing Leia will often stimulate a conversation of happy memories with patients who have dementia. She can also prove a useful method of distraction with those who are agitated.

“If a patient is sad or anxious, Leia can provide comfort by lying quietly next to them while they stroke her. And sometimes, those patients who may not feel motivated to leave their beds enjoy taking her for a short walk.

“Staff members on the unit always give us a wonderful welcome and are keen to stroke and cuddle Leia too.

“For me, it is an absolute privilege to share my dog with patients and their families and to witness the joy it brings them.

“Leia and I have developed some trusted relationships during the six months we have been visiting the unit. I believe some have been able to open up and share some of their stories or fears with us, because they feel so relaxed in Leia’s company. We have also shared some special moments with patients who have speech difficulties, or speak other languages, as the therapeutic benefit of touch is universal.”

Before volunteering Hannah was a staff nurse in the Haematology Department at Gloucestershire Royal Hospital.

She added: “Unfortunately, due to illness, I was unable to continue working in a job I loved. I experienced physical issues requiring lots of surgery, as well as mental health problems, including depression, anxiety and post-traumatic stress disorder. It was a very difficult time, but one made slightly easier by the purchase of an 11-week-old puppy – Leia.

“I am also so grateful for all the excellent help, support and treatment I have received from the Trust. I feel so well now, and delighted that I can give a little something back to mental health services by volunteering. It has given me back a sense of identity and self-confidence. It is wonderful to be part of a team again and, best of all, I am able to take my lovely dog with me to work. She is a star.”

Find out more about volunteering with us here.