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Help in a crisis


Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.


Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.


Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046
You can also contact us on behalf of a service user (this could mean you are a friend, a carer or someone from an outside agency).

Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

NHS Choices

If you don’t have a GP, use the NHS Choices service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

Naomi Gibbons, aged 39, from Charlton Kings, Cheltenham, volunteers at Sherborne House, at the Charlton Lane Centre in Cheltenham.

She started volunteering with the Dementia Education Team more than two-and-a-half years ago.

Describing her role, Naomi said: “I love my volunteering role with the Trust. I help develop research publications and help guides. I find it really interesting work.”

Naomi – a talented cellist, oboe player and pianist – was previously Head of Department at a secondary school, where she taught music and drama. However, her own personal battle with mental health issues, including severe social anxiety, brought her teaching career to an end.  Naomi, who has a personal interest in dementia, also trained as a music therapist, working with dementia sufferers, as well as children with physical and mental health issues.

Talking about why she volunteers, Naomi said: “I find it so fulfilling. The Trust has done so much to help me with my own mental health issues. It is nice to be able to give something back.

“If it were not for the wonderful people at 2gether, I’m not sure I’d still be here. They have been a godsend.

“Sherborne House is a safe place for me. The people I work with are so empathetic and non- judgmental. They don’t make me feel any different to the rest of the team.”

Naomi says her volunteering role has played a key role in her own recovery and is now looking to retrain. She added: “I’m not entirely sure in what exactly, but music will definitely be the underlying theme of whatever path I take.”

Naomi says she would encourage anyone to consider volunteering: “It has done nothing but good for my own mental health. I feel I have a role and a purpose in life again.

“It is so satisfying to know that I am helping the people I work with and I am making a difference to the lives of people suffering with dementia.

“I would definitely recommend volunteering for 2gether to anybody thinking about it.”

Find out more about volunteering with us here.