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Help in a crisis

Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care, please contact your GP or go to your nearest A&E.

Please visit our get in touch section if your enquiry is not urgent. We recommend that you speak to your GP in the first instance.


Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

Please note: from 3 April 2017 telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Between 7am and 10pm. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds


If you are in Herefordshire, please call: 01432 364046


Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP. Your GP is your family doctor – the doctor you would normally see if you are ill or concerned about any aspect of your health. They will be able to refer you to the most appropriate mental health service in your area.

NHS Choices

If you don’t have a GP, use the NHS Choices service search to locate the nearest one to you.

Are you feeling vulnerable or need to talk to somebody now?

If so there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

The Gloucester branch of a national chain of book stores has joined the fight against mental health stigma.

Waterstones, in Eastgate Street, has hosted a weekly reading group of service users from ²gether NHS Foundation Trust for more than two years.

The group, which is managed by ²gether Recovery College worker Jackie Webb, reads a selection of books, newspaper articles and poems together. Discussion then follows on what has been read.

Jackie said: “The group meetings involve between five and 12 service users in general, and it’s an opportunity for people recovering from mental illness to join together, socialise, enjoy reading and get into a regular routine in the community.

“It’s also very relaxing and therapeutic. The staff at Waterstones have been very welcoming and the group is so successful that we’ve got a waiting list.”

Waterstones has now mounted a display of materials aimed at highlighting sources of mental health and wellbeing support near its ‘self help’ section.

Store manager Katharine Seymour said: “We know that reading can be very therapeutic and there are many books that we stock that are aimed at helping to improve mental health.

“We’re very happy to host the weekly reading group and want to do everything we can to encourage people to speak openly about mental health and tackle stigma which often prevents people from speaking up and seeking help.”

One in four people is experiencing a mental health condition at any given time. ²gether’s Let’s Talk service provides courses and therapy to people experiencing conditions such as stress, anxiety, depression and low self-esteem. Ring 0800 073 2200 to find out what Let’s Talk can offer, or visit www.talk²gether.nhs.uk.

Other sources of online support include www.time-to-change.org.uk, www.mind.org.uk and www.mentalhealthfoundation.org.uk. You can also ring the Samaritans on 116 123.