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Help in a crisis


Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.


Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.


Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046
You can also contact us on behalf of a service user (this could mean you are a friend, a carer or someone from an outside agency).

Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

NHS Choices

If you don’t have a GP, use the NHS Choices service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

GRiP stands for Gloucestershire Recovery in Psychosis and we work with young people aged between 14 and 35 who are experiencing or who are at risk of experiencing a first episode of psychosis.

GRiP is sometimes called ‘the early intervention service’ and our equivalent service in Herefordshire is called just that. The support we provide can last for three to four years. We help people to recover from psychotic episodes and reduce the chance of experiencing further episodes.

Our service is made up of a team of professionals including psychiatrists, psychologists, mental health nurses, occupational therapists, health and exercise practitioners, social workers and support workers.

Psychosis affects approximately 3 in every 100 people. Anyone can suffer from it regardless of age, culture or background. Psychosis usually develops between the ages of 14 and 35 and symptoms may develop over weeks or months.

In basic terms psychosis is a significant condition of the mind, when you lose touch with reality. Typical symptoms include experiencing things that aren’t there, like seeing things, hearing voices, or believing things that aren’t true.

Psychosis can make your thinking disorganised, meaning you speak more quickly, skip from idea to idea and feel paranoid. There are a range of other symptoms you might experience such as emotional changes or a lack of emotion, difficulties coping with everyday life and loss of motivation. Recovery times vary from person to person.

Most people with a first episode of psychosis show signs of recovery fairly quickly however it can take up to 18 months and recovery is likely to be gradual. You can contact GRiP on 01452 894178.

By Gabby Cooper, Manager at Gloucestershire Recovery in Psychosis (GRiP)