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Help in a crisis


Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.


Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.


Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046
You can also contact us on behalf of a service user (this could mean you are a friend, a carer or someone from an outside agency).

Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Don't have a GP?

Use the NHS service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

Mental illness in pregnant and postnatal women often goes unrecognised, undiagnosed and untreated, and this can have a devastating impact on the women affected and their families.

This year’s Maternal Mental Health Matters Awareness Week, from 30 April to 6 May, aims to tackle this and raise awareness of how mums, their partners, family and loved ones, can access support and help for perinatal mental health problems.

The theme this year is “support for all”, and partner organisations NHS Gloucestershire Clinical Commissioning Group (CCG), Gloucestershire Hospitals NHS Foundation Trust, ²gether NHS Foundation Trust and Gloucestershire County Council have joined forces to highlight where people can turn for support.

Trish Butler is Team Manager of Gloucestershire Perinatal Mental Health Service, which offers a service to women with more severe mental health difficulties. She explained: “Around one in five women need help and support with their emotional wellbeing during pregnancy or in the first year after their baby is born.

“We know women often suffer in silence and are fearful to talk with professionals about mental health difficulties; they may feel they are unusual or bad to feel down. Women in the perinatal period need to feel able to speak up and seek help because of the deep and long lasting impact perinatal mental illness can have on the whole family. If women are seeking help early we can help to prevent poor mental health for the woman and her baby.”

Comments from mums have included: “a fear of being seen as an unfit mother”, “felt guilty and ashamed”, “felt isolated and alone” and “felt they had nowhere to turn”.

Trish added: “The support of family, partner and friends is very important for pregnant women and new mothers. If you know someone who is struggling, encourage them to seek help.

“We want to urge anyone experiencing perinatal mental health issues, or with concerns about their mental health following the birth of a child, to access the help and support that is available.  The help which is most appropriate for you will depend on the type of, and severity of, the distress you are experiencing. Women should talk to their GP, midwife or health visitor, who will refer you on if necessary.”

Since the Gloucestershire Perinatal Mental Health Service launched in September 2017, it has helped more than 150 women and offered advice and guidance to a further 200 women and their families.

Mums can also speak to their midwife or health visitor if they have concerns about their emotional wellbeing or mental health during the antenatal and postnatal period.

Dr Michelle Doidge, Clinical Lead for Maternity Services at NHS Gloucestershire CCG, said: “Pregnant women and new mums and dads need their mental health to be as well cared for as their physical health, and improving support for them is one of our key priorities. We want to ensure that women have access to expert advice and information on the risks of pregnancy and childbirth on their mental health.”

Midwife and Clinical Lead for Better Births, Gloucestershire Hospitals NHS Foundation Trust, Dawn Morrall said: “Experiencing mental health problems in pregnancy can be hard to talk about, but we really want to let women know that there is help and support available for women and their families.

“Don’t be afraid to talk about how you are feeling with your midwife, GP or psychiatrist – they will be happy to discuss your particular issue and your care with you.”

However, people don’t always realise that dads, partners and families can also experience perinatal mental health problems following the birth of a child for similar reasons to mothers.

One dad who has experienced firsthand the importance of having “support for all” is Chris Brierley, Deputy Police & Crime Commissioner for Gloucestershire.  He shared his story to encourage others to seek help and support when needed:

“That moment of seeing my little girl for the first time is one of the best moments of my life. This new person I helped create…  Being a dad is the best. I love it and I love watching my child grow and develop.

“But at the same time, it has been one of the hardest things to deal with too, for many different reasons, with many different emotions.

“A loved one said to me a few times to effectively “man up “or “that’s your job”. They don’t mean it harshly, but that’s the stereotypical role. The man has to be strong and not show emotions. Keep calm and carry on!

“It was probably eight months in when I realised I was exhausted. Thankfully I have a great local GP. She told me not to beat myself up and signed me off for two weeks.

“I know some friends have resorted to counselling, anti-depressants, alternative therapies – I think do whatever you need to help you get through it. Don’t beat yourself up, but don’t bottle it up either. Talking helped me.”

Dads and partners of new mums receive information from the Gloucestershire Perinatal Health Team highlighting where they can access support if necessary.

There are a number of opportunities for people to find out more information and share their views, both during and after the week. They are:

  • Stand at GRH women’s centre  – morning of Tuesday 1 May
  • Women who have suffered with mental health difficulties in the antenatal and postnatal period are being invited to attend a Mind and Body “Whose Shoes?” event, held by the Gloucestershire Perinatal Mental Health Team. The event takes place from 9.30am-2pm on Thursday 24 May at Kingsholm Rugby Stadium. If you are interested in attending, please ring 01452 894092.

Help and support is available locally from the following: