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Help in a crisis


Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.


Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.


Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046
You can also contact us on behalf of a service user (this could mean you are a friend, a carer or someone from an outside agency).

Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Don't have a GP?

Use the NHS service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

Staff recognition


Our Recognising Outstanding Service and Contribution Awards (ROSCAs) highlight the huge contribution and achievements of staff, teams and volunteers across our organisation.

Our awards evening for ROSCAs 2017 took place on 20 July 2018, and marked eleven years of celebrating staff talent, skill and innovation in the 70th year of the NHS.

We would like to say a huge thank you to everyone who nominated for the 2017 awards, this year we had an amazing 213 nominations across the 10 categories.

The nominees and winners can be found below.

Unsung Hero

  • Keep it Simple Group, Herefordshire
  • Keith Butcher, Linda Pickover, Cherry Newton and Sue Russell – Triangle of Care Carer Experts by Experience Group
  • Winner – Santa and his Elf aka Bill Wright and Steph Campbell 

Award for Innovation

  • Gloucester and Forest Community Mental Health Physiotherapy Team and Aspire Colleagues
  • Steve Campbell and the Inpatient Learning Disabilities Team
  • Winner – Rapid Access Physiotherapy Team

Carer and Service User Involvement

  • Jo Denney – Non-Medical Consultant for Social Inclusion
  • Lisa Grindle – Support Worker, Reablement Team
  • Winner – Andy Telford, Community Services Manager

Service Users and Carers Choice

  • Brian Mountford – CBT Therapist, Colliers Court
  • Ruben Franco – Community Dementia Nurse, Herefordshire
  • Winner – Colleen Brady – Community Learning Disability Nurse, Herefordshire

Clinical Team of the Year

  • Lucy Hornsby & Gideon Ntodi – Child and Adolescent Mental Health Services (CAMHS) Duty Team, Herefordshire
  • Therapy Team (formally Acute Day Unit), Stonebow Unit, Hereford
  • Winner – Charlton Lane Hospital, Cheltenham

Non-Clinical Team of the Year

  • Behavioural Support and Training Team – Learning Disabilities, Gloucestershire
  • Pullman Place Project Team
  • Winner – E-Rostering Team

Valuing Diversity

  • Laurel House Multi-disciplinary Team, Cheltenham
  • Social Inclusion Team
  • Winner – Criminal Justice Liaison Team

Best Supporting Manager

  • Jo Greenwood – Recovery Team, Weavers Croft
  • Tim Mullan – IT Systems Manager, Rikenel
  • Winner – Colin Wright – Deputy Manager, Berkeley House

Best Supporting Colleague

  • Flo Atkins – Specialist Practitioner, Children and Young People Service (CYPS), Gloucestershire
  • Julie Jones – Staff Nurse, Cantilupe Ward/ECT Suite, Stonebow Unit, Hereford
  • Winner – Conway Jones – Senior Mental Health Practitioner, Stroud and Cirencester Crisis Team

CEO Award for Outstanding Contribution

  • Jim Stone
About the judging panel

The judging panel for this year’s ROSCAs met on 1 May. The panel read and considered 213 nominations, all of which showed the huge contribution, dedication and enthusiasm of our staff, service users and volunteers.

Who was on the panel?

Ingrid Barker, Joint Chair of ²gether NHS Foundation Trust and Gloucestershire Care Services NHS Trust – Board representative

Kate Atkinson – Trust Governor

Gemma Hayward, Ward Manager – Management representative

Dave Oldfield, Alpha Colour Printers – Sponsor representative

Kate Nelmes, Head of Communications – Management representative

June Hennell – Service user and carer representative Gloucestershire

Kevin Hunter, West of England Academic Health Science Network – Sponsor representative

Fernando Parra, Chair of Staffside – Staffside representative

Ree Jefferies, Operational Manager, Learning Disabilities – Management representative

Chris Shellam – Service user and carer representative for Herefordshire

Firoza Shaikh, Senior HR Manager – Management representative

Annie Nightingale, Digital and Design Lead – Facilitator