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Help in a crisis


Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.


Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.


Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046
You can also contact us on behalf of a service user (this could mean you are a friend, a carer or someone from an outside agency).

Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

NHS Choices

If you don’t have a GP, use the NHS Choices service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

Staff recognition


Our Recognising Outstanding Service and Contribution Awards (ROSCAs) highlight the huge contribution and achievements of staff, teams and volunteers across our organisation.

Our awards evening for ROSCAs 2016 took place on 3 March 2017, and marked ten years of celebrating staff talent, skill and innovation.

Nominations for this year’s awards are now closed and the winners will be announced at the event on Friday 20th July 2018.

About the judging panel

The judging panel for this year’s ROSCAs met on 1 May. The panel read and considered 213 nominations, all of which showed the huge contribution, dedication and enthusiasm of our staff, service users and volunteers.

Who was on the panel?

Ingrid Barker, Joint Chair of ²gether NHS Foundation Trust and Gloucestershire Care Services NHS Trust – Board representative

Kate Atkinson – Trust Governor

Gemma Hayward, Ward Manager – Management representative

Dave Oldfield, Alpha Colour Printers – Sponsor representative

Kate Nelmes, Head of Communications – Management representative

June Hennell – Service user and carer representative Gloucestershire

Kevin Hunter, West of England Academic Health Science Network – Sponsor representative

Fernando Parra, Chair of Staffside – Staffside representative

Ree Jefferies, Operational Manager, Learning Disabilities – Management representative

Chris Shellam – Service user and carer representative for Herefordshire

Firoza Shaikh, Senior HR Manager – Management representative

Annie Nightingale, Digital and Design Lead – Facilitator





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