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Help in a crisis


Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.


Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.


Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046
You can also contact us on behalf of a service user (this could mean you are a friend, a carer or someone from an outside agency).

Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

NHS Choices

If you don’t have a GP, use the NHS Choices service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

²gether NHS Foundation Trust is encouraging new parents to share their experiences of mental health care in an innovative workshop this month.

The ‘Whose Shoes’ event is a brilliant opportunity to bring together parents with lived experience and those working in perinatal mental health so that lessons can be learned and improvements made. Based around a board game, the event will ask participants to ‘walk a mile’ in someone else’s shoes to try to understand different perspectives.

Last year, Gloucestershire received almost £1.5m of funding which was used to set up a specialist perinatal mental health team to support pregnant women and new mothers experiencing post-natal depression and other emotional difficulties, as well as their babies and families. The service has been really successful since it started in July 2017, and has already received nearly 150 referrals.

Trish Butler, Team Manager for Gloucestershire Perinatal Mental Health Service says: “the Whose Shoes event is about ensuring that the mental health of pregnant woman and new mums is considered just as important as their physical health. We are really keen to help women to access the mental health support they need and raise awareness of mental health during pregnancy and postnatally.”

The event takes place on Thursday 24th May at Kingsholm Stadium. Lunch is provided, partners/dads and babies are more than welcome and travel expenses can be reimbursed.

If you are interested in attending, please call 01452 894092 to book a place.