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Help in a crisis


Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.


Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.


Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046
You can also contact us on behalf of a service user (this could mean you are a friend, a carer or someone from an outside agency).

Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

NHS Choices

If you don’t have a GP, use the NHS Choices service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

We employ around 2,300 people across Gloucestershire and Herefordshire, including occupational therapists, social workers, physiotherapists, health care assistants and people in non-clinical roles such as administration, IT, finance and human resources.

All of our vacancies are advertised on the NHS jobs website at www.jobs.nhs.uk. We publish a role description and person specification with our adverts, and these outline what the job involves and also the qualifications, experience and skills we are looking for. If you decide to apply, you should write your application so that you demonstrate you have the ‘essential criteria’ and provide evidence to support this.

We’re very keen to recruit into clinical roles at the moment – particularly mental health nurses, including a number of new and exciting opportunities within our Mental Health Acute Response Service (MHARS).

We also operate a Staff Bank, which supplies temporary staff to our departments, teams and services when the need arises. When you register with the Staff Bank, work is allocated on an ad-hoc basis, however this enables you to work in a flexible manner, where you can choose the shift you wish to work.

You can find out more about working for the Trust, and read more about the types of roles we advertise, by visiting our recruitment website at www.2gethernhs.co.uk . We also have social media accounts at www.facebook.com/2gethernhs and www.twitter.com/@2getherTrust.

If you have any questions, ring our recruitment team on 01452 894664.

By Alison Wilmott-Miller, Assistant Director of Human Resources


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