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Help in a crisis


Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.


Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.


Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046
You can also contact us on behalf of a service user (this could mean you are a friend, a carer or someone from an outside agency).

Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Don't have a GP?

Use the NHS service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

My jobs are very important to me. They help with my confidence, self-esteem and give me a sense of achievement, structure, routine and a reason to get out of bed in the morning.

Most of all, I no longer feel like an outsider. I used to feel as though the world of the living was for other people, like I didn’t belong in the real community. I needed a lot of care.

Recently my community psychiatric nurse said he felt sad that there was nothing I needed help with. He said it tongue-in-cheek, but it was good to hear.

I’ve come a long way and, if anyone asks ‘Was it worth the effort?’ I would insist that it was very much worth the effort. The empowerment of taking my life into my own hands and the responsibility of living a healthy lifestyle is very pleasing.

The first job I applied for, more than two years ago, was a conservation job, gardening in public and private spaces. I started early in the morning and worked until the middle of the afternoon. It was hard working nearly all day, having been idle for a while, but it was only one day a week. I would come home at the end of the day and feel really proud of a good day’s work and, soon, I went looking for other work.

Before Christmas 2015 I started working in a charity bookshop. My manager wanted to make sure my illness wouldn’t get in the way or cause problems. I told him some of the signs and said I would tell him if I had stopped my medication. I’m still at the bookshop and it’s the longest time I’ve spent in one job. They are all very nice people that work there. I really enjoy the job and get a first look at some of the books; I buy a lot fewer than when I first started!

Along with the bookshop I now work two other jobs too. I joined a charity working with vulnerable people. They were concerned I was still vulnerable myself, so gave me a job in a café, but after a month or so I asked them to give me a job on the frontline. I now work on reception, assessing people and signposting them to the people that can help.

Then, a couple of months ago, I started volunteering for ²gether NHS Foundation Trust, working a couple of hours a week talking to people with dementia. I find this incredibly rewarding. I am making a difference in people’s lives and, after all the help I’ve received, I am using my knowledge of what it’s like on the other side to help.