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Help in a crisis


Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.


Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.


Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046
You can also contact us on behalf of a service user (this could mean you are a friend, a carer or someone from an outside agency).

Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

NHS Choices

If you don’t have a GP, use the NHS Choices service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

With one in four people in the UK experiencing a mental health problem at any given time, this World Mental Health Day we are encouraging employers to think about how they can look after the mental health and wellbeing of their employees.

Mental health issues have been shown to increase employee absenteeism, deliver lower rates of productivity and have increased costs to the business. However, this report from the World Mental Health Foundation also shows that the value added by people with mental health problems in the workforce is greater than the costs arising.

This World Mental Health Day, on Tuesday 10 October, ²gether NHS Foundation Trust is working with partners in Gloucestershire and Herefordshire to highlight the importance of mental health to employers.

We are encouraging organisations to take a look at their wellbeing strategy and make sure employees know about the support that is available for them.

The Trust is part of the Gloucestershire Tackles Stigma group, a multi-agency partnership working to reduce the stigma around mental health issues in the county. Representatives of the partnership will be visiting three Gloucestershire employers to speak to them about mental health and how to get help and support.


They are:

  • Tesco – St Oswald’s Road, Gloucester
  • Superdry – The Runnings, Cheltenham
  • Aspire – GL1, Bruton Way, Gloucester

Professor Jane Melton, Director of Engagement and Integration, ²gether NHS Foundation Trust, said: “We hope that World Mental Health Day will act a reminder to people, and employers, that mental health and emotional wellbeing is important, not just on 10 October, but every day.

“We spend a large proportion of our day at work, so we want to work with employers to help raise awareness of how we can all encourage good mental health in the workplace and support our employees, and each other.

“We also want people to be aware of the stigma that surrounds mental illness and what they can do to help reduce that. Anyone of us could suffer from a mental health problem, so it’s vital that we keep talking about how we are feeling and how we are, and make sure that we listen when other people tell us how they are.

“If you do just one thing today, then ask someone how they are and really listen to their answer; it can make a big difference.”

The Trust will also be supporting the following events on and around World Mental Health Day:

  • Polish Healthfest, Kingsway Community Centre, Thatcham Avenue, Quedgeley – Saturday 7 October, 1-4pm
  • Tea and Talk, Stonebow Unit, Hereford – Tuesday 10 October. The Occupational Therapy will be putting on a display of patients art, written work and reflections on living with mental illness.
  • Heads Up Cheltenham finale of year of action – Tuesday 10 October, 5.30-7pm, Municipal Offices, Cheltenham.
  • Tea and Talk session for Gloucestershire County Council employees – Wednesday 11 October, Shire Hall.

If you need support with mental health issues, then visit your GP, or contact Let’s Talk, a free NHS service that you can self-refer to. You can call them on 0800 073 2200 or visit www.talk2gether.nhs.uk.