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Help in a crisis


Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care you can either contact your GP, go to your nearest Accident and Emergency Department.


Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

Please visit our get in touch section if your enquiry is not urgent.


Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

The number is available 24 hours a day, 7 days a week. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

If you are in Herefordshire, please call: 01432 364046
You can also contact us on behalf of a service user (this could mean you are a friend, a carer or someone from an outside agency).

Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP.

Alternatively contact the crisis team directly where your needs will be assessed and you will be advised accordingly.

NHS Choices

If you don’t have a GP, use the NHS Choices service search to locate the nearest one to you.

Are you feeling vulnerable? Do you need to talk to somebody now?

If so, there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606

A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.

Memory problems and dementia

If you are worried about your memory, or you have dementia, and you live in Gloucestershire or Herefordshire, we can help.

About memory problems and dementia

Dementia is a common condition. Your risk of developing dementia increases as you get older, and the condition usually occurs in people over the age of 65.

Dementia is a syndrome (a group of related symptoms) associated with an ongoing decline of the brain and its abilities. This includes problems with:

  • memory loss
  • thinking speed
  • mental agility
  • language
  • understanding
  • judgement
Young Onset Dementia

Dementia is considered ‘young onset’ when it affects people under 65 years of age. It is also referred to as ‘early onset’ or ‘working age’ dementia. As well as the other services listed in this document that people can access, people with Young Onset Dementia may also be able to access support from a Specialist Young Onset Dementia Nurse who works within the Managing Memory ²gether service.

The Alzheimer’s Society also has a Young Onset Dementia Activity (YODA) group that meets monthly. For more details contact Alzheimer’s Society on 01452 525222


On this page

Getting help

If your symptoms are affecting your daily life, you should seek help as soon as possible.

Our teams and services

Which of our services can help you and where to find them.

Information for carers

Support for you in your caring role.

Information for professionals

Notes on services, contacts and treatments for healthcare professionals.

Further help and support

Other organisations who can help or who partner with us.

News & views

News stories linked to this and related conditions.

Other conditions & services

Other conditions which we provide services for.

Getting help

If your’re worried about your own or someone else’s memory, it is important to seek help quickly.

If you are worried about your own or someone else’s memory you should seek advice from your GP in the first instance.

There are lots of reasons for memory problems so it is always good to get things checked out by your doctor.  Many of the things that cause memory problems can be treated.

It is important to see your doctor if:

  • Your memory has changed significantly or rapidly from what is ‘normal’ for you
  • Your memory has been getting steadily worse over a period of time
  • Your memory is causing new problems in your life, such as difficulty managing money, or forgetting important appointments
  • You are noticing other problems too, such as changes in your mood or behaviour, having difficulty following conversations, or trouble performing familiar tasks.

Write a list of the things that worry you and take it with you to the doctor.

If you feel unable to talk to your GP about your own or a family member’s memory problems, you can also contact our memory service directly. We will provide advice on next steps which may include arranging an appointment with the memory assessment team.

This Dementia Information Sheet is intended to give a general overview of support services for people
with dementia and carers of people with dementia.

Our teams and services

Where to find us, and which services can help you.

Our Let's Talk service provides support for stress, anxiety and depression

Information for carers

Notes and information for carers.

Carers and families provide a vital support network but are at greater risk of experiencing mental and physical health problems and emotional stress themselves due to the demands of being a carer. As well as providing care and treatment for the people who use our services, we are also here to support you. If you have a problem, if something is worrying you, or if you are confused about how to get help, then please talk to us.

On this page you will find information about your involvement in the care we provide to your relative or friend and information about support for you in your caring role.

Group sessions for carers

Sessions run by Managing Memory ²gether are held at a number of venues across Gloucestershire throughout the year. The sessions offer a friendly environment where people with dementia and their carers can share experiences and learn more about dementia. Practical ideas are also explored to deal with the changes and challenges that a diagnosis brings

Sessions include:

 Living Well with Dementia Part One and Two for people at early stage dementia and family members/friends that support them

 Understanding Dementia, Brain and Behaviour and Positive Communication for family members/friends of people with dementia

Each session lasts two hours with a break for refreshments.

All our sessions are FREE and we can help where needed with replacement care and travel costs.

The sessions are delivered by Memory Assessment and Community Dementia Nurses, Consultant Psychiatrists, Psychologists, Occupational Therapists, Speech and Language Therapists

A trained support worker is also available at each session

For help and advice and to register for information sessions contact us now: 0800 694 8800.

Carers support is also available through Positive Caring.

For information on the Community Dementia Service in Herefordshire please call 01432 842200.

Estimated carers in Herefordshire and Gloucestershire

Carers information booklet

The Carers information booklet is also available in Polish and Urdu.

Carers charter

Download our carers charter

Information for professionals

Notes on services, contacts and treatments for healthcare professionals.

Referral information for Gloucestershire GPs and Healthcare Practitioners


Contact Centre: for Crisis, Community, Older Persons and Learning Disabilities Services 0800 015 1499

The centre will screen referrals and direct them to the most appropriate service. Qualified Mental Health Clinicians will be available to give advice and guidance. Referrals can be made via fax, letter or by telephone. Referrals accepted from GPs and other healthcare professionals in consultation with client’s GP. The Contact Centre will also advise on the appropriate service to refer to.

Referrals for patients requiring memory assessment. Please refer to the Memory Assessment Guidance sheet or talk to the Community Dementia Nurse attached to your surgery 0800 694 8800


Referral information for Herefordshire GPs and Healthcare Practitioners
Community Dementia Service

Information about this service is coming soon.

If you require information about this service, please call 01432 842200.

Gloucestershire has developed services in line with national initiatives such as the Living Well with Dementia: A National Dementia Strategy and the Dementia Challenge. The Local Action Plan can be viewed here, together with the Primary Care Dementia Pathway.

Further help and support

Other organisations who can help or who partner with us.


Barnwood Trust

Barnwood Trust

We work together with the people of Gloucestershire to bring the county closer together, exploding myths about disability and mental health.


Age UK

Age UK

Age UK aims to improve later life for everyone through information and advice, campaigns, products, training and research.

0800 169 2081

Carers Glos

Carers Glos

An independent charity helping unpaid carers in Gloucestershire.

0300 100 9000



Guideposts works to improve the quality of life for people who face complex challenges in society.


News & views

News stories linked to depression and related conditions.

New support programmes for dementia carers

If you (or someone you care about) support a person with dementia you may be interested in a new support programme.  The day programmes are being organised by the Royal Surgical Aid Society (RSAS). The events take place in either Swindon, Solihull or Birmingham.  For...

read more