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Help in a crisis

Please note that the following numbers are for use in an emergency only. This service is predominantly for service users currently in our care, their families and carers. If you are not currently in our care, please contact your GP or go to your nearest A&E.

Please visit our get in touch section if your enquiry is not urgent. We recommend that you speak to your GP in the first instance.


Contacting our Crisis Teams

If you are in Gloucestershire, please call:  0800 1690398

Please note: from 3 April 2017 telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Between 7am and 10pm. When calling, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest 
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds


If you are in Herefordshire, please call: 01432 364046


Is this the first time you have needed help for a mental health crisis?

If you, a friend, or a relative is experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your GP. Your GP is your family doctor – the doctor you would normally see if you are ill or concerned about any aspect of your health. They will be able to refer you to the most appropriate mental health service in your area.

NHS Choices

If you don’t have a GP, use the NHS Choices service search to locate the nearest one to you.

Are you feeling vulnerable or need to talk to somebody now?

If so there are some people that can help you immediately.

Call free on 116 123

If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 0800 11 11

If you are a child or a young person you may want to speak to Childline.

Dementia and memory issues

If you are living with memory issues including dementia or Alzheimer’s, and live in Gloucestershire or Herefordshire, we can help.

About memory issues

Dementia is a common condition. Your risk of developing dementia increases as you get older, and the condition usually occurs in people over the age of 65.

Dementia is a syndrome (a group of related symptoms) associated with an ongoing decline of the brain and its abilities. This includes problems with:

  • memory loss
  • thinking speed
  • mental agility
  • language
  • understanding
  • judgement

On this page

Getting help

If your symptoms are affecting your daily life, you should seek help as soon as possible.

Our teams and services

Which of our services can help you and where to find them.

Information for carers

Support for you in your caring role.

Information for professionals

Notes on services, contacts and treatments for healthcare professionals.

Further help and support

Other organisations who can help or who partner with us.

News & views

News stories linked to this and related conditions.

Other conditions & services

Other conditions which we provide services for.

Getting help

If your’re worried about your own or someone else’s memory, it is important to seek help quickly.

If you are concerned about your memory, you should seek advice from your GP in the first instance. They may then refer you to our services for assessment and further steps.

If you feel unable to talk to your GP about your own or a family member’s memory problems, you can also contact our memory service directly. We will provide advice on next steps which may include arranging an appointment with the memory assessment team.

Find contact details for your local area in the ‘Our teams and services’ section below.

Information for carers

information about your involvement in the care we provide to your relative or friend and support for you in your caring role.

Carers provide a vital support network but are at greater risk of experiencing mental and physical health problems and emotional stress themselves due to the demands of being a carer.

Here you will find information about your involvement in the care we provide to your relative or friend and information about support for you in your caring role.

Estimated carers in Herefordshire and Gloucester

Information for carers booklet

Our 'Information for Carers' booklet aims to provide some information about your involvement in the care we provide to your friend or relative but equally as importantly it aims to provide information about support for you in your caring role, from us and from other local organisations. The booklet includes:

  • What you can expect from us as a carer
  • Carers' needs assessments and the Care Act
  • Planning for an emergency and the Carers' Emergency Scheme
  • Accessing respite care and carer breaks
  • Carer information and support groups
  • GP practice carer registers
  • Confidentiality and information sharing
  • Speaking to staff

You can access a copy of our 'Information for Carers' booklet by clicking here.

The 'Information for Carers' booklet is also available in Polish and Urdu.

Carers charters

Our carers' charters were developed with and for carers as a joint statement of how we will work together to help make life better. Based on our core values, our charters are our pledges to carers of people using our services. You can view copies of our charters by clicking the links below:

Local and national carer support organisations

Local organisations

Carers Gloucestershire
Carers Gloucestershire is an independent, carer led charitable organisation that seeks to empower carers across the county to promote their rights and enable them to make positive choices to improve the quality of their lives.

Telephone: 01452 386283

Gloucestershire Young Carers
Gloucestershire Young Carers is a support network for young carers across the county. They work with young carers to ensure that service providers understand their needs and respond appropriately.

Telephone: 01452 733060

Herefordshire Carers Support
Herefordshire Carers Support aims to ensure carers are universally recognised as fundamental to the communities they live in and  that there is a balance between their caring responsibilities and their lives outside their caring role.

Telephone: 01432 356068

National organisations

Carers UK
Carers UK is a charity set up to help millions of people who care for family or friends

Telephone: 0808 8087777

The Carers Trust
A charity for, with and about carers which works to improve support services and recognition for anyone living with the challenges of caring, unpaid, for a family member or friend who is ill, frail, disabled or who has mental health or addiction problems.

Telephone: 0844 800 4361

Young carers

Young carers are children and young people who take responsibility for the care of a family member, usually a parent or brother or sister, who have a disability, a serious illness, mental ill health or who have issues with substance misuse.

The care might range from basic household tasks to nursing care, or it might take the form of emotional support.

If you are a young carer in Gloucestershire or Herefordshire, please use the tabs below for information about the support available to you.

Gloucestershire services for young carers





Carers Gloucestershire and Gloucestershire Young Carers offer:

  • Information Advice and Guidance
  • Assessment and support planning
  • Emotional Support
  • Carers Voice

Telephone: 01452 386283   Email: mail@carersgloucestershire.org.uk

Telephone: 01452 733060   Email: www.glosyoungcarers.org.uk

Family Information Service

The Family Information Service for information on family finances, finding and choosing childcare and local activities, parenting support, education and housing

Freephone: 0800 542 02 02
Direct line: 01452 427362

Family Lives

Family Lives offers family and parenting support, befriending for parents and mentoring for children. Providing help and support for all aspects of family life.

Telephone: 0808 800 2222

County Community Projects

  • Advocacy: free health and social care and statutory mental health advocacy service
  • Appropriate Adult Scheme: for young people and adults with mental health or learning difficulties held in police custody
  • Family Mediation
  • Family Support

01452 894594 or 0800 644 6448


Self-injury support

0808 801 0606 or text support: 07537 410022

Other information and help:

Royal College of Psychiatrists

Provides specifically tailored information for young people, parents, teachers and carers about mental health.


Schools and Colleges

Many schools and colleges in Gloucestershire have a named Young Carer Link Worker. Please contact the appropriate school or college directly for details.


If you have safeguarding concerns, please contact the Children and Families Helpdesk on 01452 426565 or email childrenshelpdesk@gloucestershire.gov.uk

Herefordshire Young Carers (part of Herefordshire Carers Support) support young carers and their families across Herefordshire. 





They can help families access services that will make their lives easier as well as offering young carers time out and respite from their caring responsibilities.

Herefordshire Young Carers work with young carers and their families to personalise the support we give them. This may include:

  • One-to-one work
  • School support
  • Trips and activities
  • Young Carer Clubs
  • Signposting to other useful services and support agencies

Contacting Herefordshire Young Carers 

Telephone: 01432 356068
Email: help@herefordshirecarerssupport.org 
Visit: www.herefordshirecarerssupport.org/young-carers/support-young-carers 

Carer information sessions and support groups

Carer education and support groups provide:

  • Time to talk, share experiences and support each other
  • Visiting speakers on mental health issues and services
  • Increased understanding of mental health problems and how they may be managed
  • Education for carers on looking after their own wellbeing
  • Information on carers’ rights
  • A social event

Ask the Care Team or local carer support agencies if groups or a carer education programme run in your area.

For further information on carer education and support groups in your area please contact:

Carers Gloucestershire
Telephone: 0300 111 9000

Positive Caring Programme
E-mail positivecaring@carersgloucestershire.org.uk

Herefordshire Carer Support
Telephone: 01432 356068

Emotional support for carers

It’s not unusual for carers to feel that things are getting on top of them and you may feel anxious or depressed.  Getting the right help is essential to prevent this escalating and there are several avenues open to you.  

Your GP is a good first point of contact as they will be able to assess your health and access a range of treatment.  If they hold a Carers’ register as many surgeries do it might also help to register yourself as a carer so they are aware of your situation.

Let's Talk

At ²gether you can access help through Lets Talk, our Improving Access to Psychological Therapies (IAPT) Service which offers a range of support including telephone, face to face and group sessions. Your GP can help you access the service or find out more about Let's Talk here.

Other organisations offering support

Carers organisations also offer a range of emotional support and counselling services to carers – you can find their contact details in our 'Information for Carers' booklet which you can download on this page.

Carers assessment

If you and your family are the main support for somebody currently using our services, you may find it helpful to have an assessment of your own needs in your caring role.

A formal carers assessment means that a support plan can be put in place for you that takes account of:

  • your view of your role as a carer
  • the support you already provide and how to best to help you maintain that
  • the other things you want or need to do in life
  • accessing community resources local to you
  • identifying public, private and voluntary services that are funded to support carers and offer something you might value

Examples of support that might be identified include:

  • tailored information and advice about mental health and learning disability and its treatment
  • information about welfare benefits
  • joining a carers support group
  • having a short break

A Carers' Assessment is not a test of how good a carer you are.

I am a carer in Gloucestershire, how do I arrange a Carers' Assessment?

If you have not been offered a Carers' Assessment and you would like one, please speak to the named nurse or care coordinator of the person you care for to find out who does this with you. Most people find talking through the assessment with a member of staff from ²gether or Carers Gloucestershire works best to identify what will help them. The assessment is a guided conversation about you and your needs so you should take some time to think about what is most important for you.

I am a carer in Herefordshire, how do I arrange a Carers' Assessment?

Speak to your friend or family member’s named nurse or care coordinator if you would like help to access a Carers' Assessment or request one directly by contacting the Advice and Referral Team (ART) at Herefordshire Council:

You can also write to: Adult Social Care, Advice and Referral Team, Franklin House, 4 Commercial Road, Hereford HR1 2BB.

Carers information booklet

The Carers information booklet is also available in Polish and Urdu.

Carers charter

Download our carers charter

Information for professionals

Notes on services, contacts and treatments for healthcare professionals.

Referral information for Gloucestershire GPs and Healthcare Practitioners
Referral information for Herefordshire GPs and Healthcare Practitioners

Further help and support

Other organisations who can help or who partner with us.

Age UK

Age UK

Age UK aims to improve later life for everyone through information and advice, campaigns, products, training and research.

0800 169 2081

News & views

News stories linked to depression and related conditions.